Janis Patrick
Senior Supervisor
Troy,NY
Summary
Results-driven Operations Manager experienced in optimizing team performance and enhancing customer service. Achieved operational efficiencies through strong decision-making and attention to detail. Focused on fostering a collaborative environment that drives process improvement and delivers high-quality outcomes.
Overview
3
3
Certifications
13
13
years of professional experience
Work History
Senior Supervisor
Sodexo Food Service
Troy, NY
11.2019 - Current
- Oversaw daily operations of food service department, ensuring compliance with health and safety regulations.
- Implemented process improvements that increased efficiency in food preparation and service delivery.
- Managed inventory control systems, optimizing stock levels to reduce waste and improve cost management.
- Mentored junior staff, fostering a collaborative work environment and enhancing team performance.
- Trained staff and provided ongoing feedback and performance evaluations for development.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Assessed problems and conflicts and resolved independently.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Food Service Worker
Sodexo Food Service
Troy, NY
08.2013 - 09.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained cleanliness and organization of food preparation areas, ensuring compliance with safety standards.
- Welcomed customers at counter to assist with their orders.
- Collaborated with team to optimize workflow during peak service hours, enhancing overall efficiency.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
High School Diploma -
Peru Central
Peru, NYMedical Assistant -
Branford Hall University
Albany,NY 05.2001 -
Skills
Staff management
Team leadership
Decision-making
Process management
Inventory control
Schedule development
Shift scheduling
Compliance
Safety protocols
Customer service
Attention to detail
Innovation skills
Certification
Tips 360 Alcohol training
Timeline
ServSafe Certification
09-2030
Allertrain U Certificate
07-2027
Tips 360 Alcohol training
09-2026
Senior Supervisor
Sodexo Food Service
11.2019 - Current
Food Service Worker
Sodexo Food Service
08.2013 - 09.2019
Medical Assistant -
Branford Hall University
05.2001 -
High School Diploma -
Peru Central