Janis Robbins
Carlisle,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Looking for a full-time position.
Overview
26
26
years of professional experience
Work History
Archival Data Specialist
Qualx Corporation @ Army Heritage Education Center
Carlisle, PA
05.2023 - 03.2024
- Count the items and pages per folder and recorded the data in a Microsoft Excel spreadsheet.
- Prepared documents for scanning with the removal of all staples and paperclips. Prepared documents for scanning by making sure documents stamped unclassified.
- Count items and pages per folder and recorded the data in a spreadsheet.
- Place photos in protective sheets before placing them back in circulation.
Customer Service Sales Representative
Dexter Distribution
Carlisle, PA
05.2022 - 05.2023
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
- Adhered to company policies when dealing with customers.
- Process orders for FedEx delivery and truck delivery.
- Worked in the warehouse pulling customer orders.
Automotive Service Writer
Walmart
Carlisle, PA
10.2018 - 08.2022
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Recorded customer information, and details of services performed.
- Explained repair procedures and pricing options to customers in a clear manner.
- Maintained accurate records of customer transactions including payments received.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Handle money, credit, check transactions on register.
- Assisted customers in locating the correct parts (battery, bulbs, oil filter etc) for vehicle.
- Stock freight in department and maintain department cleanliness.
Pharmacy Cashier/Technician
Walmart
Carlisle, PA
05.2014 - 10.2018
- Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
- Processed payments accurately using cash registers and credit card machines.
- Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Ensured all safety protocols were followed when handling medications or hazardous materials.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered phone calls from customers regarding product availability and pricing information.
- Assisted customers with locating specific items within the department.
- Monitored expiration dates on products stored in the pharmacy area.
Learning Support Aide
Carlisle Area School District
Carlisle, PA
09.2005 - 06.2018
- Provided one-on-one instruction to students with special needs in a variety of academic areas, including reading and math.
- Facilitated small group instruction sessions for targeted skill development among struggling learners.
- Utilized positive reinforcement techniques to motivate reluctant learners during instruction time.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Provided support services during standardized testing periods including administering tests and monitoring student performance.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Graded exams, assignments and essays and recorded grades.
- Proctored examinations and monitored for cheating.
- Proctored lunch and recess duty.
Medical Receptionist/Assistant
Various Physician Offices
Carlisle, PA
05.1998 - 08.2005
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Associate of Science - Medical Assisting
Central Penn College
Summerdale, PA05-1998
High School Diploma -
Carlisle Area High School
Carlisle, PA06-1992
Skills
- Electronic Document Preparation
- Document Review
- Spreadsheet Creation
- Strong Work Ethic
- Recordkeeping Skills
- Data Logging
- English Fluency
- Microsoft Office Proficiency
- Collecting Information
- Flexible Schedule
- Excellent Interpersonal Skills
- Filing and Typing
- Sales
- Phone Etiquette
- Vitals and Injections
- Money Transactions
- Customer Service
Affiliations
- Family oriented
- Reading
- Walking/hiking with my dogs
- Owl and dolphin collecting
References
References available upon request.
Timeline
Archival Data Specialist
Qualx Corporation @ Army Heritage Education Center
05.2023 - 03.2024
Customer Service Sales Representative
Dexter Distribution
05.2022 - 05.2023
Automotive Service Writer
Walmart
10.2018 - 08.2022
Pharmacy Cashier/Technician
Walmart
05.2014 - 10.2018
Learning Support Aide
Carlisle Area School District
09.2005 - 06.2018
Medical Receptionist/Assistant
Various Physician Offices
05.1998 - 08.2005
Associate of Science - Medical Assisting
Central Penn College
High School Diploma -
Carlisle Area High School
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