Janisa Williams
Throop,PA
Summary
Dynamic and results-driven esthetician with a proven track record at Ulta Beauty, excelling in customer service and brand loyalty. Expert in personalized beauty solutions and skilled in managing client relationships, I leverage strong communication and organizational skills to enhance guest satisfaction and drive sales growth.
Overview
8
8
years of professional experience
Work History
Benefit Arch Expert & Brand Representative
Ulta Beauty - Benefit Cosmetics
Scranton, PA
01.2020 - Current
- Facilitated product sales through in-depth customer education and personalized beauty solutions to enhance brand loyalty and customer satisfaction.
- Provided expert eyebrow waxing and shaping services aimed at fostering client loyalty and repeat business.
- Maintained meticulous client records to support targeted follow-up initiatives and enhance upselling opportunities.
- Worked alongside Ulta Beauty team to exceed daily sales goals, supporting brand marketing efforts.
- Utilized strong organizational skills to effectively manage multiple tasks simultaneously in a dynamic retail setting.
Skin Care Specialist & Spa Concierge
Bodywork Spa Studios
Mount Pocono, PA
08.2018 - 01.2020
- Executed personalized skincare and spa treatments, enhancing client retention and feedback.
- Administered front desk functions for four resort spa locations, focusing on seamless scheduling, accurate payment processing, and prompt guest inquiry responses.
- Executed attentive service strategies to ensure outstanding guest satisfaction in fast-paced environments.
- Managed financial operations and closing processes to ensure accuracy and uphold trustworthiness in transactions.
- Managed client care and operational responsibilities to ensure seamless operations in a multi-location spa environment.
Education
Beauty Industry Essentials -
Fashion Institute of Technology
New York, NY05.2020
Skin Care Specialty -
Cutting Edge Academy
Succasunna, NJ12.2018
Skills
- State licensed esthetician
- Strong communication skills
- Exceptional customer service
- Organizational growth
- Team collaboration
- Guest relations
Timeline
Benefit Arch Expert & Brand Representative
Ulta Beauty - Benefit Cosmetics
01.2020 - Current
Skin Care Specialist & Spa Concierge
Bodywork Spa Studios
08.2018 - 01.2020
Beauty Industry Essentials -
Fashion Institute of Technology
Skin Care Specialty -
Cutting Edge Academy