Janis Ann González
San Antonio,TX
Summary
Seasoned Financial Advisor, an expert building lasting relationships while understanding needs of client's. Resourceful, hardworking and passionately dedicated to success of a team. Well-versed in building positive relationships between front to back office to achieve collaborative resolution. Seeking a role that will allow skill set to best be applied bridging knowledge of retail investment and operational experience, orchestrate effective negotiations to set up sound investments between companies and clients. Experienced in working with securities, assessing risks and employing optimal investment approaches.
Overview
7
7
years of professional experience
Work History
Financial Advisor, JPMID - Central Resolution Team
JPMorgan Securities
San Antonio , TX
03.2020 - Current
- Developed Templates to adopt and be utilized by CRT team to drive better interactions with CSC and JPMID and improve client experience.
- Organized majority of Trade corrections for JPMID at request of Central Supervision
- Served as SME for my team assisted other advisors in JPMID with new account opening processes &opened applications on their behalf while teaching how to avoid common errors.
- Served as SME for my team assisted other advisors in JPMID with Managed Account opening and maintenance on their behalf while teaching how to avoid common errors.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
Advisor Processing Specialist, ASC Escalation Team
JPMorgan Securities
San Antonio , Texas
08.2018 - 05.2020
- Intake/ Quality Control for Trade Corrections from Supervisory Managers in the field for Equity, Managed(WRAP), and Mutual Funds.
- Partnered with Supervisory Managers and Market Directors to resolve complex client problems, improve operations and provide exceptional customer service
- Coordinated various Back Office and Middle Office teams in developing plans for prioritized client scenarios
- Developed templates for team efficiencies, Led team in Business Results. Intake of most escalation calls taken from SM/MDs - 2 years.
- Developed KANA rules and training for consistent workflow across sites for Escalation Team
- Engaged cross-functional teams to conduct thorough discovery and due diligence on existing processes and ways to improve them for future use
- Increased customer satisfaction and repeat business through pursuit of resolutions to problems arising from Service Failure or Operational Failure, protecting company reputation and loyal client base
Advisor Service Center Representative
JPMorgan Securities
San Antonio , TX
03.2015 - 07.2018
- Extensively Designed, Maintained and Delivered Managed Account Training Deck with ever changing processes and product updates for 2 years to ASC using tools like Adobe Connect.
- Selected to Lead "Hands On Training" phase of a new Service Center in Ohio. Designated Lead SME for 3 weeks among 6 other SMEs selected to train From San Antonio and Chicago.
- SME on New Account Onboarding, Servicing Brokerage Products, How to properly Maintenance these products
- Provided guidance on leveraging resources to maintain accounts, onboard accounts, and meet various client investment needs in easy to understand way from Advisors' perspective.
- Mentoring new associates throughout various stages of training process both y cording and as Learning Center SME (Subject Matter Expert)
- Employee of the Month Award December 2017
Education
Series 7 & 66 -
JPMorgan LLC
San Antonio, TX2015
BBA - Business Administration & Minor Economics
The University of Texas At San Antonio
San Antonio, TX2009
Series 6 & Life Insurance -
First Investors
San Antonio2009
Skills
- Operational Knowledge
- Complaint Resolution
- Negotiation
- Collaboration
- Interpersonal Communication
- Key stakeholder Relationship Building
Timeline
Financial Advisor, JPMID - Central Resolution Team
JPMorgan Securities
03.2020 - Current
Advisor Processing Specialist, ASC Escalation Team
JPMorgan Securities
08.2018 - 05.2020
Advisor Service Center Representative
JPMorgan Securities
03.2015 - 07.2018
Series 7 & 66 -
JPMorgan LLC
BBA - Business Administration & Minor Economics
The University of Texas At San Antonio
Series 6 & Life Insurance -
First Investors
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