Janisha Smith

• Receives inbound calls as well as makes outbound calls to policyholder and claimants
• Reviews and monitors work queues which may include task items, calendars, mail, messages, and new claims
• Worked productively in fast-moving work environment to process large volumes of claims.

• Advised clients on proper home-care regimens.
• Fostered friendly, warm, and exceptional customer experience.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.

• Assisted the Case Management Department in the administration of CM member materials
• Followed all HIPPA Privacy and security policies
• Collaborated with team members to complete timely orders and avoid delays.

Completed clerical tasks such as filing, copying, and distributing mail.

• Managed daily data entry and kept clerical information accurate and up-to-date.
• Interacted with customers by phone, email, or in-person to provide information.
• Worked remotely from home.

Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.

Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.

• Transport clients to appointments, shopping and other personal places
• Provide support to the case managers

• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Located merchandise across various stores to address customer needs.