Lashanda Evans
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
Wellstar Cobb Hospital
03.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
Patient Access Representative I
Piedmont Newnan Hospital
09.2021 - 03.2024
- Performed data entry of patient demographic information into the hospital system.
- Collected copayments from patients at time of visit, accurately entered payment information into computerized billing system, and reconciled daily cash transactions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
Patient Access Representative I
Emory Healthcare
01.2015 - 04.2021
- Provided support to medical staff with scheduling needs and inquiries.
- Ensured accuracy of all appointment records in the system.
- Coordinated with various departments to resolve conflicts between schedule requests.
- Updated electronic health record systems with new patient information prior to their visit.
- Managed incoming calls from patients seeking appointments or requesting changes to existing ones.
- Maintained confidentiality of all protected health information related to patients' care.
Education
Bachelor of Science - Criminal Justice
Strayer University
Morrow, GA01-2026
High School Diploma -
PENN FOSTER HIGH SCHOOL
03-2016
Skills
- Registration management
- Patient check-in
- Patient identity verification
- Proficient Computer Skills
- Appointment confirmation
- Payment Processing
- Insurance verifying
- Meticulous Attention To Detail
- Analytical Problem-Solving
- Appointment Coordination
- Proficient in Multitasking
- Strong Organizational Skills
Certification
HFMA Certified Revenue Cycle Representative (CRCR) 10/12/2024
References
References available upon request.
Timeline
Patient Access Representative II
Wellstar Cobb Hospital
03.2024 - Current
Patient Access Representative I
Piedmont Newnan Hospital
09.2021 - 03.2024
Patient Access Representative I
Emory Healthcare
01.2015 - 04.2021
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
PENN FOSTER HIGH SCHOOL
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