Janita Moore
Cleveland,OH
Summary
I'm a dependable worker I've been in the customer service field for the past 25years I'm a self starter and hard-working therefore I would be a great asset to any company.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Moe's Southwest Grill
Mayfield Heights, OH
09.2023 - Current
- Run mid day all so Night Shift crew making sure the business is running smoothly
- All employees take breaks
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
Front Line Worker
Chipotle Mexican Grill
Eastlake, OH
03.2022 - Current
- Setting up front line, prepping for day shift and night greeting customers, taking orders
Assistant Manager
Speedway
Parma, OH
01.2024 - 05.2024
- Running daily operations, store orders using blue cube processors, front facing store, also making food orders, DoorDash delivery orders, making sure breaks were giving, counting of register drawers doing lottery orders, as well as making sure daily operations is being handled correctly as well as store safety for all employees
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between team members in an effective manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Supervised daily operations including scheduling shifts, assigning duties.
Pack single
Amazon Warehouse
Euclid, OH
11.2022 - 01.2023
- Packing orders for customers
Commercial Cleaner
Golden Standard Enterprises
Cleveland, OH
05.2021 - 02.2022
- Cleaning bathrooms, sweeping, mopping dusting polishing stainless steel all gym equipment
Lead Server/Trainer
Silverspot Cinema
Beachwood, OH
05.2018 - 08.2021
- Make sure all servers were in their theater, rotating sections, taking guests food and beverage orders, also training all new servers who were hired
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Instructed new staff members on food handling procedures and service techniques.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Monitored server performance through direct observation, surveys and post-training assessments.
- Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
Delivery Driver
Amazon DSP
Cleveland, OH
01.2020 - 07.2021
- Delivery customers packages in a timely efficient manner
Education
High School Diploma -
South high
Cleveland, OH06-1997
Skills
- Micros POS
- Aloha POS
- Upselling
- OpenTable
- Time management
- POS
- Sales
- Restaurant experience
- Food preparation
- Customer service
- Food handling
- Serving
- Cash handling
- Food safety
- Food service
- Cashiering
- Bartending
- Order fulfillment
- Communication skills
- Retail Sales
- Inventory Control
- Guest Services
Certification
Driver's License
Languages
English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Manager
Speedway
01.2024 - 05.2024
Assistant Manager
Moe's Southwest Grill
09.2023 - Current
Pack single
Amazon Warehouse
11.2022 - 01.2023
Front Line Worker
Chipotle Mexican Grill
03.2022 - Current
Commercial Cleaner
Golden Standard Enterprises
05.2021 - 02.2022
Delivery Driver
Amazon DSP
01.2020 - 07.2021
Lead Server/Trainer
Silverspot Cinema
05.2018 - 08.2021
High School Diploma -
South high