Janita Pettis

• Scheduling Iron infusion, phlebotomy, injections, some Chemo, office and lab visit.
• Checked in patients for same-day lab visits and managed checkout process.
• Managed patient chart messages and communications between nurses and doctors.
• Handle patient reschedules and New patient appointments.
• Also submit request thru Leading Reach to referring physicians outside the practice.
• Coordinated patient transfers to ensure continuity of care and effective communication among healthcare providers.
• Maintained the doctors' schedules.

• Reviewed patient task list for new authorization requests, ensuring timely processing.
• Maintained chemo charts for upcoming appointments.
• Performed data entry of patient demographics and authorization, supporting accurate patient records.

Facilitated resolution of patient appeals from the insurance

• Coordinated with other departments to ensure efficient workflow processes.
• Resolved patient inquiries and concerns with empathy and professionalism.
• Participated in ongoing training and compliance activities.

• Greeted patients and facilitated check-in process to enhance patient experience.
• Verified insurance and checked patient authorization for medications to ensure proper billing.
• Assisted with follow up appointments and rescheduling.
• Control patient flow for CT/LINAC and to see the physician.
• Maintain real time tasking board/scanning patient records into patient chart.
• Executed multiple tasks simultaneously to support smooth office operations.

• Scheduled office, postop, follow-up, results, and telemed visits to ensure timely patient care.
• Maintained real-time tasking board and scanned records into patient charts to support accurate documentation.
• Extensive use of practice management software to make appointments and verify insurance.
• Insurance verification via Navinet/Avility/United Health Care.
• Faxed new patient packets to skilled nursing facilities to facilitate patient onboarding.
• Operated switchboard to manage incoming and outgoing calls efficiently.
• Extensive use of customized EMR orthopaedic software.
• Excellent time management skills.
• Managed multiple tasks to ensure timely completion.

• Managed incoming calls, directing inquiries to appropriate staff and ensuring timely response to voicemails.
• Collected patient balances.
• Coordinated payment arrangements for patients, facilitating financial accessibility for services.
• Faxed progress notes to referring doctors, ensuring continuity of care and communication.
• Obtained referrals and authorizations for office visits from primary care physicians.
• Entered doctor’s orders and medication refills.
• Maintained daily tasks assigned as well as cashflow.

• Smoothly managed level 1 trauma emergency room.
• Ensured seamless flow of work in the ER.
• Fulfilled doctor’s requests promptly to support patient care.
• Entered medical orders into hospital system accurately.
• Obtained external medical reports and images.
• Trained doctors, nurses, and PAs on hospital computer systems.
• Trained over 15 unit clerks.

• Managed workflow of MRI PACS system to ensure seamless operation.
• Obtained preauthorization for MRI procedures to facilitate timely patient care.
• Processed patient admissions to enhance patient experience and reduce wait times.
• Conducted patient registration accurately.
• Prepared patient charts for review.
• Appointment scheduling.
• Reviewed and billed for attorney requests.