Teyona Rodgers
Jacksonville,FL
Summary
Dynamic healthcare professional with extensive experience at Flagler Hospital, excelling in patient scheduling and insurance claims processing. Proven ability to enhance patient care through effective communication and collaboration. Skilled in EHR management and committed to delivering exceptional customer service while ensuring HIPAA compliance. Adept at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Scheduler / Patient Financial Service Representative
Flagler Hospital
Saint Augustine, FL
01.2022 - Current
- Manage patient scheduling and coordinate appointments, ensuring optimal use of resources
- Prepare and maintain accurate patient charts and medical records in compliance with HIPAA
- Process insurance claims, payments, and address billing inquiries effectively
- Provide high-level customer service by assisting patients, families, and medical staff
- Collaborate with multidisciplinary teams to ensure smooth healthcare operations
HR Intern
Alpha Omega Miracle Home
Saint Augustine, FL
08.2023 - 11.2023
- Assisted in recruitment activities including job postings, resume screenings, and interview coordination
- Supported employee onboarding by facilitating orientation and managing HR documentation
- Maintained and updated employee records in HRIS systems
- Contributed to developing training programs and HR policy updates
Medical Assistant
24/7 Pediatric Care Center
Jacksonville, FL
06.2021 - 11.2022
- Greeted and assisted patients during check-in and check-out procedures
- Scheduled and confirmed diagnostic appointments and medical consultations
- Collected and documented patient vital signs accurately
- Maintained a clean, organized, and well-stocked examination environment
- Supported physicians during medical procedures to ensure seamless patient care
Patient Care Assistant
Niagara Falls Memorial Hospital
Niagara Falls, NY
03.2019 - 05.2021
- Provided direct patient care including assistance with activities of daily living (ADLs)
- Monitored and recorded patient vital signs using electronic medical record (EMR) systems
- Supported nursing staff during medical procedures and treatments
- Ensured patient comfort and emotional support for both patients and families
Certified Nursing Assistant
Our Lady of Peace
Lewiston, NY
05.2015 - 10.2019
- Delivered quality care to residents in a long-term care facility
- Assisted with feeding, bathing, dressing, and mobility
- Monitored patient conditions and reported concerns to the healthcare team
- Maintained accurate documentation of patient health status
- Ensured compliance with infection control and safety standards
Education
Bachelor's Degree - Organizational Management & Health Services Administration
Saint John's River State College
Saint Augustine, FLAssociate's Degree - Medical Billing & Coding
Bryant & Stratton College
Getzville, NYSkills
- Electronic Health Records (EHR) Management
- Patient Care Management
- Medical Billing and Coding
- HIPAA Compliance
- Healthcare Administration
- Patient Scheduling
- Insurance Claims Processing
- Customer Service Excellence
- Problem Solving
- Multitasking
- Epic
- Allscripts
Timeline
HR Intern
Alpha Omega Miracle Home
08.2023 - 11.2023
Scheduler / Patient Financial Service Representative
Flagler Hospital
01.2022 - Current
Medical Assistant
24/7 Pediatric Care Center
06.2021 - 11.2022
Patient Care Assistant
Niagara Falls Memorial Hospital
03.2019 - 05.2021
Certified Nursing Assistant
Our Lady of Peace
05.2015 - 10.2019
Bachelor's Degree - Organizational Management & Health Services Administration
Saint John's River State College
Associate's Degree - Medical Billing & Coding
Bryant & Stratton College
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