Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'Niya Barker

Indianapolis,IN

Summary

Dynamic individual with hands-on experience in dispatch, customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Avis budget
Indianapolis, Indiana
03.2024 - Current
  • Demonstrated strong problem-solving skills by resolving customer issues efficiently and ensuring high levels of satisfaction.
  • Collaborated with team members and managers to continuously improve customer service processes and enhance overall customer experience.
  • Resolved any delivery issues or delays promptly and effectively to ensure customer satisfaction and maintain service standards.
  • Communicated with drivers and provided necessary information and instructions for route planning and delivery assignments.

Specialist Logistics

IU Health University Hospital
Indianapolis, Indiana
04.2022 - 12.2023
  • Managed end-to-end supply chain operations, including procurement, logistics, and inventory management to ensure timely delivery of goods.
  • Demonstrated strong attention to detail and accuracy in stocking and replenishing room supplies.
  • Conducted regular performance analysis and KPI tracking to identify opportunities for process improvement and enhance operational efficiency.

Customer Service Representative

Adecco
Indianapolis, Indiana
01.2020 - 03.2022
  • Provided exceptional customer service by promptly responding to inquiries and resolving customer complaints in a professional manner.
  • Documented customer interactions and maintained accurate records in the company CRM system.
  • Managed high volume of incoming calls from customers seeking assistance with their accounts and products.

Education

High School Diploma - General Studies

Ben Davis High School
Indianapolis, Indiana
05.2018

Skills

  • Excellent Written and Oral Communication
  • Highly Motivated and Self Reliant
  • Customer Service Oriented
  • Detail oriented, prioritizing abilities
  • Active listening
  • Stress tolerance
  • Problem-solving

Timeline

Customer Service Representative

Avis budget
03.2024 - Current

Specialist Logistics

IU Health University Hospital
04.2022 - 12.2023

Customer Service Representative

Adecco
01.2020 - 03.2022

High School Diploma - General Studies

Ben Davis High School