Summary
Overview
Work History
Education
Skills
Timeline
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Ja'Niya Johnson

Euclid,OH

Summary

Accomplished in enhancing customer experiences and streamlining operations, my tenure at Alorica honed my problem-solving abilities and HIPAA compliance expertise. Skilled in customer service and medical terminology, I consistently improved client satisfaction and operational efficiency, embodying professionalism and empathy in high-stress situations.

Overview

5
5
years of professional experience

Work History

Remote Patient Service Representative

Addison Group
Painesville, OH
04.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Remote Customer Service Representative

Alorica
Cleveland, OH
01.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Receptionist

Marriott Hotel
Columbus, OH
01.2021 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Retail Sales Associate

Walmart
Willoughby, OH
01.2020 - 01.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

Bachelor of Science - Biology

Cuyahoga Community College
Cleveland, OH
08.2026

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Call center experience
  • Customer Relations
  • Problem-solving abilities

Timeline

Remote Customer Service Representative

Alorica
01.2023 - 12.2023

Remote Patient Service Representative

Addison Group
04.2022 - Current

Receptionist

Marriott Hotel
01.2021 - 11.2022

Retail Sales Associate

Walmart
01.2020 - 01.2021

Bachelor of Science - Biology

Cuyahoga Community College
Ja'Niya Johnson