Janiya Patterson
Albany,GA
Summary
Hey my name is Janiya Patterson I’m a Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Engineering professional with strong foundation in plant operations and maintenance. Proven track record in enhancing operational efficiency and equipment reliability. Known for collaborative approach and commitment to achieving optimal results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Order P
Kelly Connect
04.2022 - 10.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Monroe Comprehensive High School
Albany, GA05-2018
Skills
- Account updating
- Complaint resolution
- Scheduling
- Grammar
- Problem resolution
- Customer relations
- Energy management
- Chiller operation
- Lockout and tagout procedures
Timeline
Customer Service Representative
Alorica
12.2024 - Current
Order P
Kelly Connect
04.2022 - 10.2024
High School Diploma -
Monroe Comprehensive High School