Janiyah Carter
Tampa
Summary
Experienced customer service professional with a strong background in the airline industry, including one year as a customer service representative at Delta Airlines and 4.5 years as a flight attendant. Two years of experience as an Orthodontic Receptionist with Busciglio Smiles. Expertise in providing exceptional customer service, resolving inquiries and issues, and maintaining positive client relationships. Highly skilled in handling appointments and records in an orderly and organized manner. Seeking a customer service representative position to leverage expertise and dedication for ensuring customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Airlines
12.2019 - 05.2024
- Delivered exceptional customer service to passengers during flights, ensuring their safety and comfort throughout the journey
- Conducted safety demonstrations and procedures in compliance with airline regulations to prioritize passenger safety
- Assisted passengers with boarding, seating, and luggage handling, exhibiting professionalism and courtesy at all times
- Responded promptly to passenger inquiries, requests, and concerns to address their needs effectively
- Worked collaboratively with fellow crew members to maintain a safe and efficient flight operation
Customer Service Representative
Delta Airlines
10.2018 - 12.2019
- Provided top-tier customer service to passengers, addressing inquiries and resolving issues promptly and courteously
- Managed reservations, processed payments, and handled customer complaints to ensure a seamless customer experience
- Demonstrated active listening skills to understand and address customer needs effectively, resulting in increased customer satisfaction
- Collaborated with team members to streamline operations and enhance service delivery
- Participated in ongoing training and development programs to improve customer service skills and knowledge of airline policies
Orthodontic Receptionist
Busciglio Smiles
07.2016 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School diploma -
Brandon High school
Brandon, fl05.2014
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to thrive in high-pressure and fast-paced environments
- Advanced Microsoft Office Skills
- Exceptional attention to detail and organizational skills
Certification
- CPR and AED certified
- Customer service training
Timeline
Flight Attendant
Delta Airlines
12.2019 - 05.2024
Customer Service Representative
Delta Airlines
10.2018 - 12.2019
Orthodontic Receptionist
Busciglio Smiles
07.2016 - 10.2018
High School diploma -
Brandon High school