JaNiyah McFall

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills

in resolving product and consumer complaints. Remained calm and professional in stregsful circumstances and

effectively diffused tense situations.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service

transactions.

Escalated customer concerns, issues and requirements to supervisors for immediate rectication. Consulted with

customers to resolve service and billing issues.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Meeting or exceeding sales goals.

Negotiating all contracts with prospective clients.

Helping determine pricing schedules for quotes, promotions, and negotiations. • Preparing weekly and monthly reports. •

Giving sales presentations to a range of prospective clients.

Coordinating sales efforts with marketing programs.

Understanding and promoting

Giving sales presentations to a range of prospective clients.

Coordinating sales efforts with marketing programs.

Understanding and promoting company programs.

Obtaining deposits and balance of payment from clients.

Preparing and submitting sales contracts for orders.

Visiting clients and potential clients to evaluate needs or promote products and services.

Maintaining client records.

Answering client questions about credit terms, products, prices, and availability.

Greeting customers, answering questions, and making customers feel comfortable

Providing information about products and services, and making recommendations based on customer need

Stocking, organizing, and taking inventory of merchandise, and locating items for customers

Opening and closing the store, and keeping the store clean

Monitoring inventory levels and restocking products when needed