Janiyah Vega
Dorchester,MA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Journeys Shoe Store
Boston, Massachusetts
08.2025 - 05.2026
- Assisted customers in selecting shoes that meet their style and comfort needs.
- Collaborated with team members to maintain store appearance and organization.
- Handled cash register operations, processing customer transactions efficiently.
- Trained new employees on store policies and customer service standards.
- Resolved customer inquiries and concerns to enhance shopping experience.
- Participated in visual merchandising efforts to display products attractively.
- Engaged in promotional activities to increase product awareness among customers.
Keyholder Manager
Claire's Boutique
Boston, Massachusetts
06.2024 - 01.2026
- Trained and mentored team members on customer service best practices.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and restocking of merchandise on the sales floor.
- Assisted in visual merchandising to enhance product displays and attract customers.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Monitored sales performance and provided feedback for continuous improvement initiatives.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Ensured compliance with all health and safety regulations within the store environment.
Sales Lead
The Children Place
Boston, Massachusetts
12.2024 - 09.2025
- Led sales team in achieving daily store goals and enhancing customer engagement.
- Trained and mentored new sales associates on effective selling techniques.
- Managed inventory levels to ensure product availability for customers.
- Collaborated with management to optimize store layout for better customer flow.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Analyzed sales reports to identify trends and inform team strategies.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed cash register operations using POS system and processed sales and returns.
- Provided training sessions for new employees on sales techniques, procedures.
- Maintained attractive merchandise displays to maximize purchases.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
Education
Boston Community Leadership Academy
Boston, MASome College (No Degree) - Buisness Management
University of Massachusetts, Boston
Boston, MA 09.2024 -
Skills
- Customer service
- Visual merchandising
- Cash handling
- Inventory management
- Team leadership
- Conflict resolution
- Staff training
- Process optimization
- Promotional strategies
- Time management
Accomplishments
Honor roll
Affiliations
- Draw
- sing
- athletic sports
- Hairstylist
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Assistant Manager
Journeys Shoe Store
08.2025 - 05.2026
Sales Lead
The Children Place
12.2024 - 09.2025
Some College (No Degree) - Buisness Management
University of Massachusetts, Boston
09.2024 -
Keyholder Manager
Claire's Boutique
06.2024 - 01.2026
Boston Community Leadership Academy