Janna Beck
Nakina,NC
Summary
Hardworking employee with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Logan’s Roadhouse
North Myrtle Beach, South Carolina
05.2024 - 03.2025
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
Hairstylist
Pure Hair Co.
Wilmington, NC
01.2023 - 05.2024
- Tracked inventory of supplies used for styling services.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Developed relationships with new clients through referrals from existing customers.
- Educated clients on proper home hair care maintenance techniques.
- Managed cash register transactions during checkout process.
- Recommended products to clients based on their individual needs.
- Organized scheduling of appointments throughout the day.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Assisted other stylists with busy periods in the salon.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Worked collaboratively with colleagues to achieve common goals.
- Participated in team discussions regarding marketing strategies for the salon.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Greeted customers, answered phones and booked appointments.
- Colored, cut and installed extensions according to style photos and client specifications.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Followed updated techniques to color and treat hair and produce consistent results.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Mentored new staff to enhance personal growth and increase productivity.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Responded to customer inquiries by phone, email, and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Updated and maintained customer information records and beauty services provided.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Operated cash registers to receive payments from patrons.
Sales Associate
Style Me Boutique/Luxxe Boutique
North Myrtle Beach, South Carolina
05.2021 - 08.2021
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Babysitter
Kendra Barnhill
Nakina, NC
05.2020 - 08.2020
- Establishing trust through consistent communication with both parents and kids.
- Completing light housekeeping tasks such as tidying up toys and books.
- Remaining alert at all times while caring for multiple children simultaneously.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Maintaining a positive attitude while being patient and understanding with the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated with parents about daily activities and any concerning behaviors.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Responsibly watched children while parents were out.
- Balanced schedules to promote optimal rest, play and educational periods.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Used organization and time management skills to multitask and keep children on set schedules.
- Maintained organized and clean play areas.
Education
Associate of Science - Occupational Therapy Assistant
Cape Fear Community College
Wilmington, NC12-2027
Associate of Applied Science - Cosmetology
Southeastern Community College
Whiteville, NC12-2022
High School Diploma -
South Columbus High School
Tabor City, NC05-2020
Skills
- Customer service
- Effective communication
- Task prioritization
- Positive and professional
- Check payment processing
- Cleanliness standards
- Strong work ethic
- Calm demeanor
- Cash handling
- Multitasking and organization
- Professional appearance
- Positive guest interactions
- Time management
Timeline
Server
Logan’s Roadhouse
05.2024 - 03.2025
Hairstylist
Pure Hair Co.
01.2023 - 05.2024
Sales Associate
Style Me Boutique/Luxxe Boutique
05.2021 - 08.2021
Babysitter
Kendra Barnhill
05.2020 - 08.2020
Associate of Science - Occupational Therapy Assistant
Cape Fear Community College
Associate of Applied Science - Cosmetology
Southeastern Community College
High School Diploma -
South Columbus High School