Janna Rusinovich-Sims
Weirton,WV
Summary
Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Ciena Healthcare
Steubenville, OH
06.2020 - Current
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Created strategic plans to promote growth and development of the facility's services.
- Analyzed data from various sources such as billing information, census reports., to identify areas requiring improvement or cost savings opportunities.
- Provided leadership in developing long-term strategies for meeting organizational goals related to patient care outcomes.
Director of Marketing
Ciena Healthcare
Steubenville, OH
02.2015 - 06.2020
- Developed comprehensive marketing plans and strategies to increase brand awareness and customer loyalty.
- Created content for multiple digital channels including website, email newsletters, social media platforms, and other online outlets.
- Developed budgets for marketing initiatives while ensuring maximum ROI on all investments.
- Assisted executive management in developing long-term strategic plans related to growth initiatives.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to executive management.
- Planned and produced highly effective experiential marketing events.
- Directed the customer relationship management (CRM) strategy, including segmentation, targeting, and personalization tactics.
- Developed and implemented physician engagement strategies to strengthen relationships with existing providers.
Short Term Disability Claim Manager, Senior
Cigna
Pittsburgh, PA
02.2013 - 02.2015
- Reviewed and analyzed disability claims to determine eligibility for benefits.
- Collaborated with fellow team members to manage large volume of claims.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Account Representative
UPMC
Pittsburgh, PA
01.2012 - 02.2013
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Resolved discrepancies between customers' remittances and invoices received.
- Maintained accurate records of collections, adjustments and denials in the system.
- Worked with team members to identify and develop process improvements.
- Developed an understanding of Medicare and Medicaid rules and regulations as they apply to medical billing procedures.
Orthopedic Sales Representative
Dynasplint Systems
Tampa, FL
07.2007 - 08.2009
- Developed relationships with orthopedic physicians and staff to increase product sales.
- Provided product demonstrations, presentations, and training to healthcare professionals on the use of orthopedic products.
- Conducted market research to identify customer needs and competitive landscape for orthopedic products.
- Identified new opportunities for selling orthopedic products through cold calling or networking activities.
- Generated reports on sales performance metrics for management review.
Education
MBA - Healthcare Administration
Chatham University
Pittsburgh, PA05-2012
Bachelor of Science - Athletic Training
University of Charleston
Charleston, WV05-2007
Skills
- Organizational Leadership
- Employee retention strategies
- Profit improvements
- Resident care
- Healthcare administration
- Operations Management
- Quality Improvement
- Business Development
- Project Oversight
- Personnel Management
- Patient Relations
- Budgeting expertise
- Performance Improvement
- Sales Development
- Strategic Planning
- P&L Management
- Marketing Analytics
- Customer Relationship Management (CRM)
- Competitor Analysis
- Corporate Communications
- KPI Tracking
- Customer Service
- Team Development
Certification
- Six Sigma Yellow Belt
Affiliations
- Healthcare professional by day, chandler (candle-maker) by night!
References
References available upon request.
Timeline
Licensed Nursing Home Administrator
Ciena Healthcare
06.2020 - Current
Director of Marketing
Ciena Healthcare
02.2015 - 06.2020
Short Term Disability Claim Manager, Senior
Cigna
02.2013 - 02.2015
Senior Account Representative
UPMC
01.2012 - 02.2013
Orthopedic Sales Representative
Dynasplint Systems
07.2007 - 08.2009
- Six Sigma Yellow Belt
MBA - Healthcare Administration
Chatham University
Bachelor of Science - Athletic Training
University of Charleston
Similar Profiles
Erica PrattErica Pratt
Certified Nursing Assistant at Ciena HealthcareCertified Nursing Assistant at Ciena Healthcare
Tiara MurrayTiara Murray
Environmental Services Housekeeper at Ciena HealthcareEnvironmental Services Housekeeper at Ciena Healthcare
Erica PrattErica Pratt
CNA at Ciena HealthcareCNA at Ciena Healthcare