Janna D White
Lufkin,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chick-Fil-A Restaurant
Lufkin, TX
11.2022 - Current
- Delivered prompt service to prioritize customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Barn Assistant
Big River Water Park
New Caney, TX
06.2022 - 09.2022
- Contributed to a positive workplace culture by maintaining open communication channels with peers while upholding high standards for professionalism.
- Reduced waste by carefully measuring feed rations based on individual dietary requirements and adjusting as needed for changes in activity level or body condition.
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
- Placed orders for animal food with vendors and confirmed delivery dates and times.
Child Care Caregiver
KST Child Care Center
Diboll, TX
07.2021 - 09.2021
- Implemented creative art projects to engage children''s imaginations while developing fine motor skills.
- Assisted in potty training and other daily hygiene activities to support child development.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Enhanced language development through incorporating songs, rhymes, books into daily activities.
- Read stories, sang songs and facilitated creative play.
- Maintained compliance with state regulations by regularly attending training sessions and staying updated on policy changes.
- Taught children to organize toys, wash hands, and share by leading by example.
Fast Food Worker
Catfish King & Catering
Lufkin, TX
06.2020 - 07.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Processed orders on POS system and accepted cash and charge payments.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to quickly fill large orders and serve large parties.
Counter Attendant
Skate Ranch
Lufkin, TX
08.2019 - 06.2020
- Kept track of customer feedback, sharing insights with supervisors for potential improvements.
- Promoted a positive workplace culture by actively supporting teamwork among coworkers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Office Clerk
L C Jordan & Son
Lufkin, TX
06.2018 - 09.2018
- Provided clerical support, addressing routine, and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
General Studies
Angelina College
Lufkin, TXHigh School Diploma -
Pineywoods Community Academy High School
Lufkin, TX05.2020
Skills
- Product Recommendations
- Filing
- Order Fulfillment
- Payment Processing
- Merchandise Orders and Exchanges
- Clerical Support
Timeline
Customer Service Representative
Chick-Fil-A Restaurant
11.2022 - Current
Barn Assistant
Big River Water Park
06.2022 - 09.2022
Child Care Caregiver
KST Child Care Center
07.2021 - 09.2021
Fast Food Worker
Catfish King & Catering
06.2020 - 07.2021
Counter Attendant
Skate Ranch
08.2019 - 06.2020
Office Clerk
L C Jordan & Son
06.2018 - 09.2018
General Studies
Angelina College
High School Diploma -
Pineywoods Community Academy High School