Jannai Cheeks
Jacksonville,FL
Summary
Dedicated and detail-oriented professional with a strong background in customer service and administrative support. Skilled in problem-solving, effective communication, and delivering solutions tailored to client and organizational needs. A quick learner with strong organizational skills, able to manage complex tasks efficiently while ensuring accuracy. Committed to providing excellent service and contributing to a productive, team-oriented environment.
Overview
4
4
years of professional experience
Work History
Float Front Desk Coordinator
Brooks Rehabilitation
Jacksonville, FL
09.2025 - Current
- Ensure full insurance compliance by verifying benefits, securing authorizations, and auditing intake documentation prior to treatment.
- Coordinate patient scheduling in alignment with insurance guidelines and clinician-directed plans of care.
- Drive revenue integrity by accurately collecting co-pays, deductibles, and co-insurance at time of service.
- Maintain precise patient account records while safeguarding confidential health information.
- Serve as a key liaison between management, referral sources, and vendors to streamline communication and patient flow.
Contact Representative
Internal Revenue Service (IRS)
Jacksonville, FL
12.2024 - Current
- Investigated and resolved complex taxpayer account issues to enforce compliance with federal tax regulations.
- Applied tax law and collection procedures to assess liabilities and accelerate case resolution.
- Negotiated payment solutions while educating taxpayers on compliance requirements and enforcement actions.
- Managed sensitive financial data with strict adherence to federal confidentiality standards.
Dental Assistant
Happy Children's Pediatric Dentist and Sedation Center
Atlanta, GA
06.2022 - 12.2024
- Supported clinical procedures while ensuring efficient patient flow in a high-volume pediatric practice.
- Managed front desk operations including patient check-in/out, appointment scheduling, insurance verification, and payment collection.
- Educated patients and families on treatment plans and oral hygiene, strengthening trust and long-term retention.
- Contributed to approximately 5% monthly revenue growth through service recommendations and effective financial communication.
- Maintained accurate patient records and coordinated seamlessly between providers and administrative staff to optimize operations.
Referral Specialist 1
Healthcare Support Staffing
Maitland, FL, remote
11.2021 - 06.2022
- Verified eligibility and authorizations to ensure accurate, compliant referral processing.
- Managed high-volume CRM documentation and contract updates with precision.
- Resolved escalated patient concerns, contributing to improved satisfaction and retention.
Education
B.S. - Health Sciences
Albany State University
Albany, GA05-2021
Dental Assistant Certificate -
Arch Dental Assistant Academy
03-2021
Skills
- Customer Service & Satisfaction
- Information Verification
- Recording & Tracking Data
- Interpersonal Communication
- Analyze Research
- Reporting & Correspondence
- Critical Thinking
- Data Entry/Gathering/Analysis
- Teamwork & Collaboration
Timeline
Float Front Desk Coordinator
Brooks Rehabilitation
09.2025 - Current
Contact Representative
Internal Revenue Service (IRS)
12.2024 - Current
Dental Assistant
Happy Children's Pediatric Dentist and Sedation Center
06.2022 - 12.2024
Referral Specialist 1
Healthcare Support Staffing
11.2021 - 06.2022
B.S. - Health Sciences
Albany State University
Dental Assistant Certificate -
Arch Dental Assistant Academy
Areas Of Proficiency
- Customer Service & Satisfaction
- Information Verification
- Recording & Tracking Data
- Interpersonal Communication
- Analyze Research
- Reporting & Correspondence
- Critical Thinking
- Data Entry/Gathering/Analysis
- Teamwork & Collaboration
Education Certifications
- B.S. Health and Human Performance, Albany State University, Albany, GA, May 2021
- Dental Assistant Certificate, Arch Dental Assistant Academy, Online, March 2021
- HubSpot Sales Software Certification, HubSpot, Online, May 2023