Janna R Pena-Martinez

• Collaborated with management to plan special events or promotions.
• Ensured all safety and sanitation regulations were met throughout the shift.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Conducted weekly inventory of supplies, equipment, and food items.
• Enforced company policies fairly while maintaining an open door policy for staff concerns.
• Monitored staff performance to ensure quality standards were met.
• Trained new employees on company policies and procedures.
• Assisted customers with product selection when needed.
• Developed strategies for improving operational efficiency and customer service levels.
• Provided on-the-job training to new staff members.
• Resolved customer complaints in a timely manner.
• Assigned tasks to team members based on their strengths and skill sets.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Addressed any issues that arose during the shift in a proactive manner.
• Completed opening and closing duties to facilitate business operations.
• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Planned and managed resources to consistently meet production, quality, and cost goals.
• Resolved customer complaints and reported issues to senior management.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Educated customers about offerings, promotions and pricing to boost sales.

• Assisting the general manager in organizing, planning, and implementing strategy.

• Coordinating day-to-day operations.

• Ensuring that company guidelines are followed.

• Setting up and organizing schedules.

• Devising and setting up objectives to boost company productivity.q

• Ensuring that goals and objectives are met.

• Maintaining a safe and clean work environment.

• Interviewing and recruiting new employees.

• Providing training to employees.

• Delegating tasks to employees.

• Supervising, leading, and motivating employees.

• Reporting any problems or accidents to management.

• Helping with monitoring and tracking operating costs, budgets, and resources.

• Creating reports, analyzing, interpreting, and presenting data.

• Monitoring customer and client satisfaction.

• Managed customer complaints and resolved their issues.

• Assisting with the procurement of inventory and supplies.

• Supporting the general manager as needed.