Janncy Orellana
Houston,TX
Summary
Accomplished banking professional with a proven track record at PNC Bank, enhancing customer satisfaction through expert cash handling and robust security protocols. Excelled in cross-departmental collaboration to streamline vault operations, significantly improving workflow efficiency. Demonstrated exceptional problem-solving abilities and banking software proficiency, contributing to superior service delivery and operational excellence.
Overview
3
3
years of professional experience
Work History
Lead Vault Teller
PNC Bank
03.2024 - Current
- Collaborated with other departments to maintain seamless integration of vault operations with overall branch functions, resulting in smoother workflows and increased customer satisfaction.
- Maintained open communication with branch management regarding any operational concerns or areas needing improvement within the lead vault teller function.
- Maintained accurate records of all vault transactions, ensuring proper documentation and compliance with regulations.
- Collaborated with management to develop and implement new procedures for improved vault operations.
Branch Banker
PNC Bank
11.2023 - 03.2024
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
RRT
PNC Bank
02.2023 - 11.2023
- Assisted in the development of departmental policies and procedures to ensure consistency in respiratory care services across the organization.
- Ensured timely response to emergency situations involving airway management or ventilator support needs by prioritizing tasks effectively during high-stress scenarios.
- Managed challenging medical situations calmly under pressure, utilizing critical thinking skills to make effective decisions for optimal patient outcomes.
- Maintained meticulous documentation of all patient interactions, treatments administered, and progress updates in electronic medical records systems.
Universal Banker
PNC Bank
04.2022 - 02.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Customer Service Representative
PLS Check Cashers
09.2021 - 04.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Stephen F Austin High School
06.2021
Skills
- Cash handling expertise
- Security protocols
- Banking software proficiency
- Sales support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Vault Teller
PNC Bank
03.2024 - Current
Branch Banker
PNC Bank
11.2023 - 03.2024
RRT
PNC Bank
02.2023 - 11.2023
Universal Banker
PNC Bank
04.2022 - 02.2023
Customer Service Representative
PLS Check Cashers
09.2021 - 04.2022
Stephen F Austin High School