Janneth Mendoza
El Paso,TX
Summary
Dynamic Bilingual Customer Service Representative with 8 years of experience handling incoming calls and resolving customer issues. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Manager
Edge Dance Academy
01.2017 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Developed new visual & marketing strategies
- Facilitate sales through special events, public relations and marketing.
Call Center Representative
C3i Solutions
01.2020 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Tax Preparer
Liberty Tax Service
01.2018 - 05.2018
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Ticket Agent
University Of Texas At El Paso
02.2017 - 01.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Answered questions regarding fares, schedules, and reservations
- Sales over the phone, and in person
- Received payments by cash, check & credit cards.
- Inbound, outbound calls
Administrative Assistant
Jazz 2000
01.2015 - 01.2017
- Managed financial & student records at the front office
- Tracked & maintained office needs including financial and customer service related issues
- Interacted with customers in Spanish & English
- Responsible for the overall management of scheduling, setting up appointments, company event planning, receiving incoming calls, and communication with the staff.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Proficient in Microsoft Word, Excel, Powerpoint & Quickbooks.
Education
No Degree -
The University of Texas At El Paso
El Paso, TXSkills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Administrative Support
- Customer Service Management
- Relationship Building
- Event Coordination
- Team Collaboration
- Schedule Management
- Documentation and control
- Data Entry
- Call Center Customer Service
- Bilingual
Certification
- Quickbooks Training - Summer 2016
- Dance Teacher training, Broadway Dance Center, NYC - Summer 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
C3i Solutions
01.2020 - 02.2022
Tax Preparer
Liberty Tax Service
01.2018 - 05.2018
Ticket Agent
University Of Texas At El Paso
02.2017 - 01.2018
Administrative Manager
Edge Dance Academy
01.2017 - Current
Administrative Assistant
Jazz 2000
01.2015 - 01.2017
No Degree -
The University of Texas At El Paso
- Quickbooks Training - Summer 2016
- Dance Teacher training, Broadway Dance Center, NYC - Summer 2022
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