Summary
Overview
Work History
Education
Skills
Timeline
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Jannet S Dela Cruz

Jannet S Dela Cruz

Kapolei,HI

Summary

Dynamic bartender with a proven track record at Outback Steakhouse, enhancing guest experiences through exceptional customer service, and strong multitasking abilities.

Recognized for training staff and optimizing inventory management, ensuring high-quality beverage offerings, while maintaining cleanliness and hygiene standards.

A reliable team player, dedicated to fostering a positive work environment.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

28
28
years of professional experience

Work History

Bartender/ Server

Doraku Sushi
10.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender/server/ Shift Supervisorsor

Outback Steakhouse
11.1997 - 02.2024
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Education

Bachelor Of Nursing - Nursing

Maui Community College
Maui Hawaii

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Cleanliness and hygiene

    • Hospitality service expertise

Timeline

Bartender/ Server

Doraku Sushi
10.2023 - Current

Bartender/server/ Shift Supervisorsor

Outback Steakhouse
11.1997 - 02.2024

Bachelor Of Nursing - Nursing

Maui Community College

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