JANNETTE CRUZ
Orlando,Florida
Summary
Focused Doctor of Pharmacy with seventeen years of experience in delivering accurate review, processing and dispensing of medications for orders ranging in complexity. Offering specialized knowledge in immunization and Test and Treat Services. Committed to patient wellness and collaborating with team members to expedite urgent requests while maintaining focus on safety and confidentiality. Proficient communicator with all levels of staff, clients, management and healthcare administrators.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Walgreens Boots Alliance
Orlando, FL
06.2022 - Current
- Managed the filling and dispensing of prescriptions in accordance with established policies and procedures.
- Resolved customer complaints efficiently and professionally while promoting a positive image for the organization.
- Communicated with patients, physicians and healthcare professionals relative to drug-related issues, including order clarifications, dosages, drug interactions or allergies.
- Counseled patients on new and refilled prescriptions and over the-counter products.
- Supervised fulfillment of prescriptions by pharmacy technicians.
- Provided immunization services including flu shots, shingles vaccines, as allowed by state law.
- Effectively resolved insurance rejections, communicating prior authorization request to health insurance when necessary.
- Provided professional and friendly customer service at prescription drop-off, pick-up and over the phone consults.
- Worked with MTM in OutcomesMTM.
Staff Pharmacist (Contractor)
RX CARE PHARMACY
Orlando, FL
01.2015 - 06.2022
- Served as Staff Pharmacist Contractor to RX Care Pharmacy.
- Verified, processed and dispensed orders for various medications and supplies according to prescriptions in a high volume pharmacy.
- Communicated with patients, physicians and healthcare professionals relative to drug-related issues, including order clarifications, dosages, drug interactions or allergies.
- Maintained strict drug inventory control, including proper storage and documentation of all controlled substances.
- Ensured compliance with all state and federal rules and regulations.
- Supervised fulfillment of prescriptions by pharmacy technicians.
- Provided strong customer service and support both in person and over the phone.
- Attracted and retained many new patients as loyal customers.
- Coordinated MTM services.
Staff Pharmacist
CENTRAL PHARMACIST
Haines City, FL
09.2012 - 12.2014
- Maintained day to day operations, verifying, ordering and dispensing medication according to prescriptions.
- Communicated with patients, physicians and healthcare professionals relative to drug-related issues, including order clarifications, dosages, drug interactions or allergies.
- Responded to phone calls from healthcare professionals for orders and to verify prescriptions.
- Supervised fulfillment of prescriptions by pharmacy technicians.
- Ensured good customer service was provided to all patients and complaints were handled in a professional manner.
Staff Pharmacist
Walgreen's Pharmacy
San Juan, PR
08.2006 - 08.2012
- Worked in retail pharmacy averaging 1,000+ prescriptions weekly.
- Verified, processed and dispensed orders for various medications and supplies according to prescriptions.
- Communicated with patients, physicians and healthcare professionals relative to drug-related issues, including order clarifications, dosages, drug interactions or allergies.
- Counseled patients on new and refilled prescriptions and over the-counter products.
- Supervised fulfillment of prescriptions by pharmacy technicians.
- Safely administered immunizations following strict ACIP guidelines.
- Effectively resolved insurance rejections, communicating prior authorization request to health insurance when necessary.
- Provided professional and friendly customer service at prescription drop-off, pick-up and over the phone consults.
Education
Doctor of Pharmacy (PharmD D) -
University of Puerto Rico
San Juan, PR06-2006
Bachelor of Science - Chemistry
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR06-2002
Skills
- Fully Bilingual (English/Spanish)
- Retail Pharmacy Operations
- Computerized drug-distribution systems
- Drug-utilization evaluation
- Emerging medications
- Immunization and Test and Treat services
- Prescription Processing
- FDA Compliance
- Medication Inventory Management
- Documentation
- Regulatory Requirements
- Patient Counseling
- Customer Service
- MTM Systems
- Team Work
- HIPAA Regulations
- Skilled in clinical interventions
- MS Office
Certification
- CPR Certification, 2024
- Test and Treat Certification, 2023
- Licensed Pharmacist in Florida, 2012
- Certification of Immunization (Alpha Immunization Program), 2010
- Licensed Pharmacist in Puerto Rico, 2006
Timeline
Staff Pharmacist
Walgreens Boots Alliance
06.2022 - Current
Staff Pharmacist (Contractor)
RX CARE PHARMACY
01.2015 - 06.2022
Staff Pharmacist
CENTRAL PHARMACIST
09.2012 - 12.2014
Staff Pharmacist
Walgreen's Pharmacy
08.2006 - 08.2012
Doctor of Pharmacy (PharmD D) -
University of Puerto Rico
Bachelor of Science - Chemistry
Sistema Universitario Ana G Mendez - Universidad Metropolitana