Jannica Steel
Hardinsburg,IN
Summary
A seasoned professional with a proven track record at Neons Appliance Repair, I excel in office management and customer service, ensuring operational excellence and client satisfaction. My expertise in financial tracking and relationship building has driven significant improvements in efficiency and team cohesion. With a knack for policy implementation and staff training, I consistently enhance workplace productivity and morale.
Overview
15
15
years of professional experience
Work History
Office Manager
Neons Appliance Repair
Indianapolis, IN
06.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Office Secretary
Honest Abe’s Auto Sales
Indianapolis, IN
02.2017 - 06.2018
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
Lead Pawn Broker
EZ Pawn
Indianapolis, IN
08.2015 - 02.2017
- Influenced the successful achievement of store goals through proactive leadership initiatives.
- Expanded client base through successful community outreach events showcasing unique offerings available at our pawnshop.
- Streamlined loan processes for faster transactions, resulting in improved customer experience.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Negotiated favorable terms with vendors for purchasing merchandise at competitive prices.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Evaluated employee performance regularly, offering constructive feedback to support growth opportunities within the team.
- Developed marketing strategies that increased store visibility and attracted new customers.
- Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
- Conducted thorough research on market trends to stay current on industry standards and anticipate customer needs.
- Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
- Facilitated seamless shift transitions by communicating pertinent information clearly between incoming and outgoing staff members.
Office Manager
CHECK INTO CASH Merced
Greenwood, IN
08.2013 - 06.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Assistant Store Manager
Family Dollar
Indianapolis, IN
03.2010 - 02.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
GED - General Studies
Eliza Hendricks Jr Sr Highschool
Indianapolis, IN07.2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Financial accounting
- Report preparation
- Staff training
- Team supervision
- Business administration
- Documentation expertise
- Policy and procedure modification
- Project management
Timeline
Office Manager
Neons Appliance Repair
06.2018 - Current
Office Secretary
Honest Abe’s Auto Sales
02.2017 - 06.2018
Lead Pawn Broker
EZ Pawn
08.2015 - 02.2017
Office Manager
CHECK INTO CASH Merced
08.2013 - 06.2015
Assistant Store Manager
Family Dollar
03.2010 - 02.2012
GED - General Studies
Eliza Hendricks Jr Sr Highschool