JANNICE HENRY
JERSEY CITY
Summary
Professional and industrious Customer Service Representative bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
4
4
years of professional experience
Work History
Advanced Medical Support Assistant-40 HRS (FT)
Department Of Veteran Affair (GS-06)
01.2023 - Current
- Collect, scan, and update health insurance information, promote Veteran registration and utilization of My HealthEVet (MHV).
- Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
- Provide support to office by answering phones scheduling/canceling appointments in a timely manner and mailing patient appointment letters.
Patient Access Specialist- PER DIEM (16HRS)
Atlantic Health System- Overlook Medical Center
03.2021 - Current
- Enter patient demographic and insurance data into EPIC computer database
- Obtain signatures for financial responsibility and emergency room treatment procedures
- Receive patient deductible and co-pay amounts via cash, credit and debit cards, maintaining accurate records of transactions
Medical Support Assistant (Centralized Scheduling)
Department Of Veterans Affairs (40 HRS) FT (GS-05)
01.2022 - 01.2023
- Schedule consults and return to clinic orders verifying provider orders in accordance with (VHA) national scheduling guidelines
- Monitoring consult request from multiple electronic sources such as CTM, CPRS, Vista GUI
- Answered phones in a professional manner, direct calls accurately and accordingly
Medical Secretary- 37.5 HOURS (FT)
Saint Barnabas Medical Center
10.2020 - 12.2021
- Scheduled/rescheduled missed/canceled appointments, answered incoming phone calls
- Maintained patient accounts by obtaining and uploading personal financial information
- Responsible for verifying insurance and doing referrals including authorizations for testing
- Scheduled inpatient and outpatient procedures
Patient Access Representative- 16 HRS (PT)
Saint Barnabas Medical Center
08.2019 - 10.2020
- Entered patient demographics and insurance data into CERNER database to establish patient medical records
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Processed admission and observation request for emergency room patients
Education
Bachelor of Science - Business Management
New Jersey City University
Jersey City, NJ05.2021
Associate of Science - Business Administration
Hudson County Community College
Jersey City, NJ05.2018
Skills
- Recordkeeping Skills
- Appointment Scheduling
- Effective Customer Communication
- Clerical Support
- Microsoft Office Suite
- Problem-Solving Abilities
- Data Collection
Timeline
Advanced Medical Support Assistant-40 HRS (FT)
Department Of Veteran Affair (GS-06)
01.2023 - Current
Medical Support Assistant (Centralized Scheduling)
Department Of Veterans Affairs (40 HRS) FT (GS-05)
01.2022 - 01.2023
Patient Access Specialist- PER DIEM (16HRS)
Atlantic Health System- Overlook Medical Center
03.2021 - Current
Medical Secretary- 37.5 HOURS (FT)
Saint Barnabas Medical Center
10.2020 - 12.2021
Patient Access Representative- 16 HRS (PT)
Saint Barnabas Medical Center
08.2019 - 10.2020
Bachelor of Science - Business Management
New Jersey City University
Associate of Science - Business Administration
Hudson County Community College
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