Summary
Overview
Work History
Education
Skills
Timeline
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Jannie Salaiz

Deming,NM

Summary

Dynamic General Manager with a proven track record at Legacy Burgers Burger King, excelling in operations management and team leadership. Skilled in inventory control and problem resolution, I drove year-over-year business growth while fostering a collaborative workplace culture. Committed to enhancing customer relations and optimizing performance through effective training and coaching.

Overview

36
36
years of professional experience

Work History

General Manager

Legacy Burgers Burger King
03.2024 - Current
  • Assisted in daily operations, ensuring efficiency and adherence to company standards.
  • Supported team initiatives by learning core processes and tools effectively.
  • Coordinated communication between departments to enhance workflow and collaboration.
  • Adapted quickly to new responsibilities, demonstrating flexibility in dynamic environments.
  • Engaged in training sessions to familiarize with safety protocols and operational procedures.
  • Contributed to maintaining inventory accuracy through diligent tracking practices.
  • Fostered positive relationships with team members, promoting a collaborative workplace culture.
  • Learned industry best practices, integrating them into routine tasks for improved performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Shift Manager

Legacy Chicken Poppys
11.2023 - 03.2024
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Coordinated staff schedules to optimize workforce efficiency during peak hours.
  • Trained new employees on operational procedures and customer service protocols.
  • Monitored inventory levels, facilitating timely restocking of supplies and products.
  • Resolved customer complaints promptly, enhancing overall satisfaction and retention.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Manager

Bowlins Travel Center Dairy Queen
04.2020 - 03.2024
  • Developed and implemented operational procedures to enhance team efficiency.
  • Trained team members on best practices and compliance standards.
  • Coordinated scheduling to optimize resource allocation and productivity.
  • Monitored performance metrics to ensure adherence to quality standards.
  • Analyzed feedback to identify areas for process improvement and training needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Customer Service Cashier

Petro Travel Center
08.2020 - 04.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Maintained accurate cash drawer and balanced receipts at shift end.
  • Educated customers on products and promotions to drive sales.
  • Assisted in training new staff on operational procedures and customer service standards.
  • Implemented inventory control measures to ensure stock availability and reduce waste.
  • Monitored store cleanliness and product displays to uphold company standards.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.

Cook

Petro Truck Stop
04.2010 - 08.2020
  • Prepared diverse menu items following standardized recipes and presentation guidelines.
  • Collaborated with kitchen staff to ensure timely meal service during peak hours.
  • Maintained cleanliness and organization of kitchen equipment and workstations.
  • Trained junior cooks on food preparation techniques and safety standards.
  • Implemented inventory management practices to reduce food waste and optimize stock levels.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Executive Maintenance Manager

Holiday Inn
05.2007 - 01.2015
  • Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
  • Directed long-term planning processes, aligning organizational goals with industry trends and market demands.
  • Mentored senior management on leadership best practices, fostering a culture of continuous improvement and accountability.
  • Oversaw daily facility operations, ensuring compliance with safety regulations and maintenance standards.
  • Established reporting systems to track maintenance activities and performance metrics effectively.
  • Coordinated closely with quality control teams to maintain high product quality during routine maintenance events.
  • Collaborated with vendors to negotiate fair pricing on parts, services, and contracts for the organization''s benefit.
  • Reduced downtime by streamlining maintenance processes and optimizing work schedules.
  • Oversaw major facility renovations or expansions from planning stages to completion while ensuring minimal disruption to daily operations.
  • Managed budgets for labor, materials, and equipment to ensure cost-effective operations.
  • Supervised employee performance, preventive maintenance, and safety.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Documented inventory of spare parts to enable tracking history and maintain accurate records.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Executive Housekeeping Manager

Holiday Inn
02.1990 - 01.2015
  • Directed housekeeping operations to maintain high standards of cleanliness and guest satisfaction.
  • Implemented training programs for staff to enhance service quality and operational efficiency.
  • Developed and enforced cleaning protocols, ensuring compliance with health and safety regulations.
  • Managed inventory control systems for housekeeping supplies, optimizing resource allocation and reducing costs.
  • Established performance metrics for team members to drive accountability and improve productivity.
  • Coordinated scheduling and staffing to meet operational demands during peak periods.
  • Collaborated with other departments to ensure seamless service delivery throughout the facility.
  • Conducted regular inspections of guest rooms and public areas to maintain quality assurance standards.
  • Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
  • Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
  • Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
  • Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
  • Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
  • Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
  • Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
  • Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
  • Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
  • Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
  • Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
  • Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
  • Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
  • Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Streamlined weekly cleaning schedule for [Number] employees.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Addressed customer feedback and complaints to maximize satisfaction.

Merchandising Assistant Store Manager

Bowlins Travel Center Store
04.1995 - 05.2000
  • Led team meetings to align objectives and enhance communication across departments.
  • Developed training materials to improve staff onboarding and operational efficiency.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Analyzed sales data to identify trends and inform strategic decision-making for product promotions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised daily store operations to enhance customer experience and operational efficiency.
  • Managed inventory levels, ensuring timely restocking and minimizing out-of-stock occurrences.
  • Trained and mentored junior staff on company policies, procedures, and best practices in merchandising.
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
  • Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.

Education

High School Diploma -

Deming High School
Deming, NM
05-1979

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Staff training
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Vendor relationships
  • Purchasing
  • Expense control
  • Cost analysis and savings
  • Account management
  • Bilingual

Timeline

General Manager

Legacy Burgers Burger King
03.2024 - Current

Shift Manager

Legacy Chicken Poppys
11.2023 - 03.2024

Customer Service Cashier

Petro Travel Center
08.2020 - 04.2022

Manager

Bowlins Travel Center Dairy Queen
04.2020 - 03.2024

Cook

Petro Truck Stop
04.2010 - 08.2020

Executive Maintenance Manager

Holiday Inn
05.2007 - 01.2015

Merchandising Assistant Store Manager

Bowlins Travel Center Store
04.1995 - 05.2000

Executive Housekeeping Manager

Holiday Inn
02.1990 - 01.2015

High School Diploma -

Deming High School

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Jannie Salaiz