Jannie Smith
Indianapolis,IN
Summary
Administrative professional skilled in multitasking and maintaining accuracy in high-pressure environments. Expertise in electronic medical records management, appointment coordination, and financial transactions, ensuring smooth operations in patient care settings. A reliable contributor to organizational success through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Johnstone Family Practice
Indianapolis, IN
10.2019 - 07.2026
- Assisted with patient intake, rooming, and injections, supporting efficient patient flow and care delivery.
- Entered, updated, organized, and maintained patient information using NovoClinical and Elation Passport electronic medical record systems.
- Scheduled patient appointments and maintained accurate, organized appointment information.
- Processed prescription refill requests according to established office procedures.
- Collected and processed patient payments accurately, ensuring financial transactions met practice standards.
- Maintained organized digital and physical records, safeguarding confidentiality of patient information.
- Used Microsoft Excel for administrative tracking, organization, and record-keeping.
- Supported the daily administrative and operational needs of a busy family medical practice while managing multiple responsibilities independently.
- Monitored office and medical supply inventory and maintained organized supply areas.
- Prepared examination rooms and maintained clean, organized clinical and office areas.
- Maintained laboratory areas and ensured supplies and workspaces were properly organized.
- Communicated information accurately between patients and office staff.
- Prioritized administrative, clinical, and organizational tasks throughout the workday in a fast-paced environment.
- Adapted to multiple computer systems and software platforms used in daily practice operations.
- Followed established procedures and maintained accuracy when working with patient records, prescription requests, payments, and other sensitive information.
Customer Service Representative
PLS Check Cashers
Indianapolis, IN
11.2017 - 10.2019
- Processed financial transactions accurately while following established company procedures.
- Cashed checks and processed bill payments, ensuring accuracy in every transaction.
- Handled monetary transactions and sensitive customer information responsibly.
- Assisted customers with inquiries and service needs, enhancing overall customer satisfaction.
- Maintained accuracy and efficiency while working in a fast-paced environment.
- Followed company policies and procedures for transaction processing and customer verification.
- Cultivated strong attention to detail and problem-solving skills, contributing to reliable service delivery.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-2016
College Coursework - Liberal Arts And Sciences
Ivy Tech Community College
Indianapolis, INSkills
- Novoclinical EMR expertise
- Elation Passport EMR knowledge
- Data entry and accuracy
- Records management
- Document processing
- Appointment scheduling
- Payment processing
- Transaction management
- Customer service
- Excel proficiency
- Information organization
- Confidential record handling
- Administrative support
- Windows operating systems
- Time management skills
- Multitasking
- Independent work
- Problem solving
- Supply chain coordination
Technology And Systems
- Microsoft Excel
- NovoClinical Electronic Medical Record
- Elation Passport Electronic Medical Record
- Windows Operating Systems
- Electronic Records & Data Entry
- Computerized Appointment Scheduling
- Digital Record Management
Additional Qualifications
- Nearly 7 years of experience with the same medical practice, demonstrating reliability and long-term commitment.
- Experienced working with confidential and sensitive information.
- Comfortable learning new software and adapting to changing computer systems.
- Strong attention to detail when entering, reviewing, and organizing information.
- Experienced balancing multiple priorities while maintaining accuracy.
- Comfortable performing independent, computer-based administrative work.
- Strong organizational skills developed through years of managing clinical and administrative responsibilities.
Timeline
Medical Assistant
Johnstone Family Practice
10.2019 - 07.2026
Customer Service Representative
PLS Check Cashers
11.2017 - 10.2019
High School Diploma -
Warren Central High School
College Coursework - Liberal Arts And Sciences
Ivy Tech Community College