Open To Work
JANNIECE DAILEY
Washington,DC
Summary
Dedicated Operations and Security Manager with extensive experience in hospitality operations and security oversight. Proven track record in managing client relationships, coordinating communication across teams, and ensuring efficient operations while fostering a welcoming environment for clients and guests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager / Operations Supervisor
Sunstates Security(Washington Gas Utility Company)
Springfield, VA
09.2013 - Current
- Managed multiple accounts simultaneously, ensuring all deadlines were met to maintain client satisfaction.
- Acted as primary contact for client concerns, addressing issues promptly.
- Facilitated communication between clients and teams, improving project understanding and alignment. between clients and internal teams, improving project alignment and client relationships.
- Oversaw daily operations across 22 locations, ensuring service delivery met client expectations.
- Supervised, recruited, trained, and mentored over 100 team members, strengthening team capabilities and promoting a professional work environment.
- Developed tailored security solutions, effectively addressing diverse customer needs.
- De-escalated customer interactions by providing alternative resolutions to challenges.
- Prepared comprehensive reports and maintained meticulous documentation for project completion.
Security Officer
Admiral Security Services(Washington Gas Utility)
Springfield, VA
02.2011 - 09.2013
- Conducted regular patrols to deter unauthorized access and enhance facility security.
- Responded to alarms and emergencies promptly and professionally.
- Monitored facility access and greeted guests to ensure a secure and professional atmosphere.
- Maintained accurate logs and documentation to ensure compliance and support security operations.
- Assisted in training new security personnel on protocols and procedures.
- Provided customer service that promoted safety while fostering a welcoming atmosphere.
Education
Master of Science - Counseling / Clinical Mental Health Counseling
University of Phoenix
Tempe, AZ01-2027
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ01-2018
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ01-2016
Skills
- Client relationship management
- Client retention
- Workforce management
- Team leadership
- Coaching and mentorship
- Risk management
- Security operations oversight
- Payroll and budgeting
- Hospitality and customer service
- Microsoft Office proficiency
- Conflict resolution
- Diplomatic communication
- Fast-paced multitasking
- Multi-line phones
Certification
DCJS Va Security License
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$79000/yr - $200000/yrTimeline
Account Manager / Operations Supervisor
Sunstates Security(Washington Gas Utility Company)
09.2013 - Current
Security Officer
Admiral Security Services(Washington Gas Utility)
02.2011 - 09.2013
Master of Science - Counseling / Clinical Mental Health Counseling
University of Phoenix
Bachelor of Science - Psychology
University of Phoenix
Associate of Arts - Psychology
University of Phoenix