Jannita Johnson
Lawrenceville,United States
Summary
Dynamic leader with extensive experience in aviation and security, notably with Delta Air Lines, Inc. Excelled in team leadership and systems automation, enhancing operational efficiency and safety compliance. Proven track record in conflict resolution and process optimization, significantly improving team performance and customer satisfaction.
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Baggage Handler/ Learning Records Administrator
Delta Air Lines, Inc
Atlanta, GA
08.2024 - Current
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Worked in various weather conditions to ensure continuous airport operations.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Prepared new files according to company needs and schedules.
- Strictly adhered to confidentiality dictations to safeguard information.
- Assisted LRC with onboarding new employees by providing orientation materials related to recordkeeping standards.
- Generated regular reports on the status of employee records, including expired trainings.
- Created or updated records with new files or information.
- Assist with training new employees.
Supervisor
Delta Global Services
Atlanta, GA
07.2015 - 08.2022
- Resolved customer complaints, and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives, and communication goals.
- Maintained operating schedules to provide effective coverage for key areas, and achieve objectives.
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Delegated work to staff, setting priorities, and goals.
- I remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Recruited, hired, and trained new employees, including monitoring and review of individual performance.
Security Supervisor
Allied Universal Security Services
Alpharetta, GA
04.2021 - 08.2021
- Provided security team leadership and contributed to on-call duties.
- Led security team and contributed to on-call shifts.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Hired, trained and managed staff of 20 associates.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
Security Supervisor
SecurAmerica
Alpharetta, GA
09.2018 - 04.2021
- Supervised property entrances and exits and monitored employee safety.
- Led security team and contributed to on-call shifts.
- Provided security team leadership and contributed to on-call duties.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Hired, trained and managed staff of 15 associates.
- Designed security policies, alarm response protocols and access card guidelines.
Security Officer
Allied Barton
Atlanta, GA
09.2006 - 07.2015
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented all security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and disturbances to maintain safety.
- Monitored security cameras and fire, building and alarm systems.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Immediately reported safety hazards for remediation response.
Data Entry Clerk
Lee County Court
Bishopville, SC
05.2001 - 02.2002
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Compiled, sorted and verified digital data against source documents.
- Reviewed source documents to locate required data for entry.
- Identified, corrected and reported data entry errors.
- Used data input interface to transcribe information from physical source documents into databases.
Education
High School Diploma -
Lee Central High School
Bishopville, SC05.2002
Some College (No Degree) -
Brown Mackie College - Atlanta
Atlanta, GASkills
- Goal-oriented
- Processes and procedures
- Systems and automation applications
- Issue and conflict resolution
- Aviation and transportation
- Team leadership
- Dependable and responsible
Accomplishments
- 110 Club Member
- Chairman's Club Nomination
- Employee of the Month
Certification
- CPR/ First Aid Certification
Timeline
Baggage Handler/ Learning Records Administrator
Delta Air Lines, Inc
08.2024 - Current
Security Supervisor
Allied Universal Security Services
04.2021 - 08.2021
Security Supervisor
SecurAmerica
09.2018 - 04.2021
Supervisor
Delta Global Services
07.2015 - 08.2022
Security Officer
Allied Barton
09.2006 - 07.2015
Data Entry Clerk
Lee County Court
05.2001 - 02.2002
High School Diploma -
Lee Central High School
Some College (No Degree) -
Brown Mackie College - Atlanta