Jannot Petitfrere
Lithonia,GA
Summary
Dynamic bartender with extensive experience at City Winery, recognized for enhancing customer satisfaction through exceptional service and engaging interactions. Skilled in multitasking and responsible alcohol service, I effectively managed high-volume events while training new staff, contributing to a positive team environment and ensuring compliance with health regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server
City Winery
07.2023 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender/Server
Chicago Pizza & Sports Grille
06.2020 - 07.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Marriot Hotel
04.2018 - 06.2020
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender/Server
Mimi's Cafe
02.2016 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Certificate Of Technical Studies - Automotive Engineering
Georgia Piedmont Technical College
Clarkston, GA03.2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Responsible alcohol service
Certification
- Area of expertise License - Timeframe
- Area of certification Training - Timeframe
Languages
French
Native or Bilingual
Timeline
Bartender/Server
City Winery
07.2023 - 04.2025
Bartender/Server
Chicago Pizza & Sports Grille
06.2020 - 07.2023
Bartender
Marriot Hotel
04.2018 - 06.2020
Bartender/Server
Mimi's Cafe
02.2016 - 04.2019
Certificate Of Technical Studies - Automotive Engineering
Georgia Piedmont Technical College
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