With a diverse work background, I have had the privilege of acquiring valuable skills across various positions and companies. My ability to work efficiently and professionally allows me to thrive in different work environments. I pride myself on being dependable, driven, and hardworking. Currently, my aim is to secure employment within a valuable and professional setting where I can continue developing my abilities alongside collaborative teams while building a fulfilling career for myself.
Overview
7
7
years of professional experience
Work History
Certified Health Unit Coordinator II
Health Partners- Regions Hospital
04.2023 - Current
Increased patient satisfaction levels by effectively utilizing customer service skills to respond to inquiries and address concerns of patients and their families.
Monitored clinical workflow, identified areas for improvement, and implemented strategies to optimize efficiency within the health unit.
Collaborated effectively with doctors, nurses, case workers, and PCA to facilitate patient support through continuous communication.
Coordinated necessary paperwork and follow-up procedures to support timely discharge processes for patients.
Coordinated with external providers to obtain images and records from outside sources.
Coordinated transportation services for patients requiring off-site testing or specialist consultations, ensuring all necessary documentation was provided beforehand.
Assisted nursing staff with patient care duties, ensuring efficient workflow within the health unit.
Office Specialist I
Hennepin County Sheriff's Office
11.2020 - Current
Effectively communicated information to clients using multiple platforms such as phone, email, and in-person conversations.
Provided clerical support to company employees by data entry, emailing and filing documents.
Ensured documentation accuracy and validity on updated systems.
Collect fingerprints for background and legal proceedings.
Ensured the safety of the premises by monitoring activity, screening visitors, and keeping accurate logs.
Sales Associate
Footlocker, Champs
12.2018 - 05.2024
Provided positive first impressions to welcome existing, new, and potential customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Enhanced customer experience by assisting with inquiries, locating products, and using the store system to check merchandise availability at multiple sites.
Effectively utilized the POS system to handle sales transactions, returns, online orders, and gift card activations.
Stocked, tagged and displayed merchandise as required. Worked flexible schedule and extra shifts to meet business needs.
Inpatient Pharmacy Technician II
Fairview Hospital
05.2022 - 06.2023
Deliver medications to patients throughout the hospital and replenish Pyxis machines on each designated unit.
Accurately compounded both intravenous and chemo medications while ensuring safety.
Accurately performed dosage calculations, efficiently filled prescriptions and expertly prepared prescription labels.
Managed medication inventory by accurately stocking, labeling, and performing regular inventories.
Assisted customers with order placement, system navigation, and item finding via personal or telephone interaction.
Home Health Aide
Southview Communities
01.2019 - 04.2023
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Coordinated daily medicine schedules as directed by physician and administration to help clients address symptoms and enhance quality of life.
Documented and reported patient progress by completing entries in log books, journals and care plans.
Sales Consultant
Travelex
07.2017 - 12.2017
Exchange US and foreign currency.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Responded to telephone and in-person requests for information.
Completed orders and organized product deliveries to meet customer timetables.
Provided sales and customer service assistance to walk-in traffic.
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