Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jannys Morales

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

4
4
years of professional experience

Work History

Server Manager

Restaurant La Embajada Colombiana
10.2023 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Enforced compliance with uniform and personal presentation standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Babysitter

Person
01.2020 - 04.2020
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Promoted language development skills through reading and storytelling.

Education

Associate of Arts - International Relations

Miami Dade College
Miami, FL
07.2024

High School Diploma -

Hialeah-Miami Lakes Senior High School
Hialeah, FL
05.2022

Skills

  • Risk Management
  • Team Training
  • Strategic Planning
  • Relationship Building
  • Money Handling
  • Team Leadership
  • Problem-Solving
  • Reliability

Languages

Spanish
Native or Bilingual
Italian
Elementary

Timeline

Server Manager

Restaurant La Embajada Colombiana
10.2023 - Current

Babysitter

Person
01.2020 - 04.2020

Associate of Arts - International Relations

Miami Dade College

High School Diploma -

Hialeah-Miami Lakes Senior High School

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Jannys Morales