Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Janoyia Irvin

Las Vegas

Summary

Dynamic customer service professional with extensive experience at Walmart and Ttec, excelling in fraud detection and inventory control. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Adept at utilizing P.O.S. systems and data entry to streamline operations, ensuring compliance and efficiency in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Cashier

Terribles
North Las Vegas
01.2023 - Current
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.

Customer Service Representative (Remote)

Ttec
Las Vegas
08.2022 - 07.2023
  • I worked for the fraud department of bank of America I authenticate callers on there accounts and make sure accounts are secure and protected for the customer.

Warehouse Associate

JFK8 - Amazon Fulfillment Center
North Las Vegas
10.2021 - 09.2022
  • While working in a fast-paced environment, my duties included manufacturing books, scanning them into the system, and preparing them to be sent to Amazon. I'm customers.
  • I also adhere to workplace regulations, acquire new skills, and collaborate with my staff.
  • Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.

Cashier/Sales Associate

Speedway LLC
Las Vegas
04.2019 - 08.2021
  • While working at speedway I started off as a cashier and assisting customers with purchases and finalizing their transactions.
  • Then I was promoted to a office position where I had to analyze data, create schedules conduct inventory check-in and input complex data in a timely fashion.
  • Finally I had to make outbound calls to management discussing new policy and process of the store.

Front End Cashier

Walmart
Las Vegas
09.2017 - 01.2019
  • While working at Walmart I started off as a cashier and assisting customers with purchases and finalizing their transactions.
  • Then I was given a back office position where I had to create claims for broken, damage and return items from the store.
  • These duties included heavy data entry where I was attentive to detail and processing multiple claims in a timely fashion.

Direct Support Professional

Chrysalis-NV
North Las Vegas
09.2013 - 09.2017
  • As a direct support staff assisting individuals with disabilities, my duties included performing housekeeping duties such as cooking cleaning and clothing residents.
  • I also prepared and maintain records of clients progress and services perform, reporting changes in clients conditions to management and aided with resident communication.

Education

High school diploma - Computer Science

Cimarron Memorial High School
Las Vegas, NV
09.2004

Associate's degree - Network Administration

ITT Technical Institute
North Las Vegas, NV
12.2015

Skills

  • Direct support
  • Fraud detection
  • Inventory restocking
  • Order taking
  • Retail merchandising
  • Customer assistance
  • Inventory control
  • Customer service
  • Front desk
  • Warehouse experience
  • Distribution center
  • Microsoft Word
  • Network Administration
  • Software troubleshooting
  • Computer hardware
  • Software equivalent
  • POS system
  • Networking knowledge
  • Organizational skills
  • Desktop support
  • Help desk
  • Data entry
  • Microsoft Excel
  • Sales
  • Team col

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Cashier

Terribles
01.2023 - Current

Customer Service Representative (Remote)

Ttec
08.2022 - 07.2023

Warehouse Associate

JFK8 - Amazon Fulfillment Center
10.2021 - 09.2022

Cashier/Sales Associate

Speedway LLC
04.2019 - 08.2021

Front End Cashier

Walmart
09.2017 - 01.2019

Direct Support Professional

Chrysalis-NV
09.2013 - 09.2017

High school diploma - Computer Science

Cimarron Memorial High School

Associate's degree - Network Administration

ITT Technical Institute

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Janoyia Irvin