Jante Ostrich
Brooklyn
Summary
Dependable and results-driven professional with 10+ years of combined experience in customer service, pharmacy operations, and mail delivery. Skilled in managing high-volume workflows, supporting healthcare operations, and maintaining strong customer relations. Recognized for reliability, efficiency, and attention to detail in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Mail Carrier
United States Postal Service
Manhattan
12.2021 - 11.2025
- Deliver mail and packages accurately and efficiently to residential and business addresses on assigned routes.
- Maintain delivery accuracy and ensure timely distribution under strict deadlines.
- Provide courteous customer service while handling inquiries and delivery issues.
Shift Lead Manager
Walgreens Pharmacy
Brooklyn
01.2017 - 01.2021
- Supported pharmacy operations for 4 years, assisting with prescription intake, insurance verification, and customer questions.
- Maintained confidentiality and compliance with HIPAA standards.
- Trained and supervised 8+ associates to ensure smooth store and pharmacy operations.
Customer Service Associate / Pharmacy Support
Walgreens Pharmacy
Brooklyn
01.2014 - 01.2017
- Managed inventory levels and organized pharmacy stock efficiently.
- Assisted customers with prescription refills and medication inquiries.
Receptionist Intern
Bedford Stuyvesant Family Health Center
Brooklyn
06.2014 - 08.2014
- Operated a multi-line phone system, scheduling and confirming patient appointments.
- Conducted follow-up calls to ensure patient satisfaction.
- Supported administrative operations by maintaining organized front-desk systems.
Education
Bachelor of Science - Psychology
Brooklyn College
Brooklyn, NY01.2025
Associate of Science - Psychology
Borough of Manhattan Community College
New York, NY01.2020
Certificate - Customer Service & Retail
Italian American League
Brooklyn, NY01.2014
High School Diploma -
Brooklyn Democracy Academy High School
Brooklyn, NY01.2013
Skills
- Mail and package delivery
- Route optimization
- Pharmacy operations
- HIPAA compliance
- Customer service
- Team leadership
- Record keeping
- Inventory control
Timeline
Mail Carrier
United States Postal Service
12.2021 - 11.2025
Shift Lead Manager
Walgreens Pharmacy
01.2017 - 01.2021
Receptionist Intern
Bedford Stuyvesant Family Health Center
06.2014 - 08.2014
Customer Service Associate / Pharmacy Support
Walgreens Pharmacy
01.2014 - 01.2017
Bachelor of Science - Psychology
Brooklyn College
Associate of Science - Psychology
Borough of Manhattan Community College
Certificate - Customer Service & Retail
Italian American League
High School Diploma -
Brooklyn Democracy Academy High School