Jantrice Bynum
St. Petersburg,FL
Summary
Dedicated professional with strong customer relationship management skills. Experienced in resolving inquiries and complaints to enhance satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Save A Lot Foods
saint.petersburg, FL
11.2022 - 08.2024
- Managed daily store operations and staff scheduling to enhance workflow and service delivery.
- Resolved customer inquiries and complaints promptly, improving customer satisfaction and loyalty.
- Handled customer complaints by empathetically listening, documenting concerns, and providing tailored solutions.
- Trained new employees on store policies and customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Collaborated with team members to ensure a clean, organized store layout.
- Coordinated with vendors to secure product availability at competitive prices.
Secretary Manager
michael tarrance tree service
St. Petersburg, Florida
04.2015 - 06.2022
- Managed daily office operations to support seamless workflow and productivity.
- Monitored company email and responded to inquiries promptly to enhance client communication.
- Communicated with clients to address inquiries and provide assistance.
- Prepared documents and organized filing systems to ensure quick access to records.
- Answered incoming telephone calls promptly and professionally, directed calls, and took messages.
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
Education
High School Diploma -
Osceola High
Seminole, FL06-2000
Skills
- Customer relationship management
- Staff training
- Sales performance analysis
- Scheduling coordination
- Vendor management
- Inventory management
- Store layout design
Timeline
Assistant Store Manager
Save A Lot Foods
11.2022 - 08.2024
Secretary Manager
michael tarrance tree service
04.2015 - 06.2022
High School Diploma -
Osceola High