Jantrice Bynum
St. Petersburg,FL
Summary
Dynamic professional with extensive experience in retail operations at Save A Lot Grocery, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and accuracy in financial reporting. Skilled in staff training and development, fostering a motivated team environment while effectively managing workloads.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Save A Lot Grocery
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Secretarial Assistant
Michael Tarrance Tree Service
05.2018 - 09.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
- Demonstrated strong multitasking abilities while prioritizing tasks according to deadlines and importance levels.
- Executed record filing system to improve document organization and management.
Housekeeper
Holiday Inn Hotel Sandton
02.2015 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Diploma
Osceola High
Seminole Fla06.2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Retail operations
Timeline
Assistant Manager
Save A Lot Grocery
11.2022 - Current
Secretarial Assistant
Michael Tarrance Tree Service
05.2018 - 09.2022
Housekeeper
Holiday Inn Hotel Sandton
02.2015 - 03.2017
Diploma
Osceola High
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