January Simes
Dallas,TX
Summary
Dynamic customer service professional with a proven track record at Nurse and Co, adept at resolving conflicts with empathy and enhancing customer loyalty. Skilled in problem-solving and active listening, I consistently exceed service goals while maintaining accuracy in cash handling. Committed to delivering exceptional experiences and fostering positive relationships.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Nurse and Co
05.2017 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Cashier
Burger House
2005 - 2020
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Sales Associate
JCPenney Home Store
2006 - 2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
General Education
Lincoln High School
Dallas, TXNo Degree - Computer Training
Brookhaven College
Dallas, TXSkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
Timeline
Customer Service Representative
Nurse and Co
05.2017 - 08.2025
Customer Service Cashier
Burger House
2005 - 2020
Sales Associate
JCPenney Home Store
2006 - 2019
General Education
Lincoln High School
No Degree - Computer Training
Brookhaven College
Similar Profiles
Diana CooperDiana Cooper
RED nurse at Sentara Albemarle Medical Center, RED nurse (re-engineered discharge nurse)RED nurse at Sentara Albemarle Medical Center, RED nurse (re-engineered discharge nurse)
Megan BellMegan Bell
Clinic Nurse Manager at Registered Nurse Vascular & Interventional, Dakota Dunes, SDClinic Nurse Manager at Registered Nurse Vascular & Interventional, Dakota Dunes, SD
Djeneba DoumbiaDjeneba Doumbia
Home Health Aide at Helping Hand Nurse LLCHome Health Aide at Helping Hand Nurse LLC
Sarah Gorzelany, RNSarah Gorzelany, RN
Director of Clinical Services at Nurse On Call Home HealthDirector of Clinical Services at Nurse On Call Home Health
Julia KidderJulia Kidder
Mathematics Department Chair at Parish Episcopal SchoolMathematics Department Chair at Parish Episcopal School