Summary
Overview
Work History
Education
Skills
Timeline
Generic

January Simes

Dallas,TX

Summary

Dynamic customer service professional with a proven track record at Nurse and Co, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction and streamlining processes, I leverage computer proficiency to maintain accurate records and resolve inquiries efficiently, ensuring a seamless experience for clients and their families.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Nurse and Co
Dallas,tx
05.2017 - Current
  • Assisted customers in navigating healthcare services and scheduling appointments.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Communicated updates regarding patient status to families and caregivers promptly.
  • Maintained accurate records of customer interactions and service requests.

Team Leader

Burger House
Dallas, TX
08.2005 - 01.2023
  • Led team in executing operational strategies to enhance workflow efficiency.
  • Streamlined processes, reducing turnaround time for project completion.
  • Mentored junior staff, fostering professional development and skill enhancement.
  • Implemented training programs to improve team performance and productivity.

Sales Associate

Plano, TX
09.2006 - 03.2019
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering loyalty.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new team members on sales techniques and company policies, improving onboarding efficiency.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

No Degree - Occupational Health And Safety

Brookhaven College
Dallas, TX

General Education

Lincoln High School
Dallas, TX
05.1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Nurse and Co
05.2017 - Current

Sales Associate

09.2006 - 03.2019

Team Leader

Burger House
08.2005 - 01.2023

No Degree - Occupational Health And Safety

Brookhaven College

General Education

Lincoln High School
January Simes