Janvier Bubanje
115E16 Th ,CA
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at Claremont Resort and Spas to enhance guest satisfaction significantly. By mastering cash handling and fostering guest engagement, I played a pivotal role in streamlining front desk operations and elevating the spa experience, demonstrating my ability to thrive in customer-focused roles.
Overview
2020
2020
years of professional experience
Work History
Server
Claremont Resort and Spa
Spa Attendant
Claremont Resort and Spas
02.2007 - 02.2020
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
Education
Master Of Business Administration - Hospitality Administration And Management
Laney College
Oakland, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
French
Native or Bilingual
Timeline
Spa Attendant
Claremont Resort and Spas
02.2007 - 02.2020
Server
Claremont Resort and Spa
Master Of Business Administration - Hospitality Administration And Management
Laney College
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