Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'Nya Davis

Metuchen,NJ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Olive Garden. Adept at multitasking and maintaining order accuracy, I leverage strong phone etiquette and initiative-taking to exceed goals. My approach has consistently improved team productivity and operational efficiency, showcasing my ability to adapt and learn quickly in fast-paced environments. Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 1 year and 9 months of experience taking food and beverage orders in-person and over the telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition. Organized professional with experience in high-volume restaurants. Fulfills customer orders while maintaining a clean and safe environment. Delivers quality food and offers great organizational skills.

Overview

3
3
years of professional experience

Work History

Togo Specialist

Olive Garden
08.2022 - 05.2024
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.

Game Coordinator

Bullseye Lasertag
06.2022 - 07.2022
    • Entered data, generated reports, and produced tracking documents.
    • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
    • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
    • Gathered and organized materials to support operations.
    • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Sales Associate

Journeys
04.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Arts - History- Liberal Arts

Middlesex College
Edison, NJ
05.2025

High School Diploma -

John F. Kennedy Memorial High School
Iselin, NJ
06.2022

Skills

  • Strong multitasking
  • Phone Etiquette
  • Initiative-taking
  • Quick Learner
  • Flexibility
  • Goal-Oriented
  • Cleanliness
  • Order Accuracy
  • Food handling
  • Excellent customer service

Timeline

Togo Specialist

Olive Garden
08.2022 - 05.2024

Game Coordinator

Bullseye Lasertag
06.2022 - 07.2022

Sales Associate

Journeys
04.2021 - 01.2022

Associate of Arts - History- Liberal Arts

Middlesex College

High School Diploma -

John F. Kennedy Memorial High School
Ja'Nya Davis