Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Janya Dupree

Columbia,SC

Summary

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Dedicated Community Manager with over 15 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Versatile Leasing Manager with 5 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Community Manager

DBC Real Estate Management
05.2021 - Current
  • Manage all aspects of assigned property
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Design business plans for assigned property that suit customers’ needs
  • Inspect and arrange maintenance to meet standards
  • Maintain a positive, productive relationship with residents
  • Negotiate lease/contracts with contractors in a timely and reliable manner
  • Advertise and market vacant apartments to attract residents
  • Collect receivable accounts and handle operating expenses
  • Develop and manage annual budgets by forecasting requirements and analyzing variances, data and trends
  • Oversee properties’ personnel and assess its performance
  • Accomplish financial goals and report periodically on financial performance
  • Source and build relationships with prospective clients to expand business opportunities
  • Update market knowledge

Assistant Property Manager/Leasing Consultant/Leasing Manager

DBC Real Estate Management
09.2019 - Current
  • Maintain a strong closing ratio
  • Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service
  • Set and achieve sales goals each quarter, motivating the leasing agents in the office to follow your lead
  • Train leasing agents in effective closing techniques
  • Ensure that all community areas, including the club house and leasing office, are in perfect condition
  • Process service requests from tenants and ensure prompt response to inquiries
  • Answer incoming telephone calls
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Increased profits by 83% through effective client engagement.
  • Distributed and followed up on tenant renewal notices.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.

Human Resources Assistant

Creative Industrials
03.2000 - 12.2019
  • Answering employee questions
  • Processing incoming mail
  • Creating and distributing documents
  • Providing customer service to organization employees
  • Serving as a point of contact with benefit vendors/administrators
  • Maintaining computer system by updating and entering data
  • Setting appointments and arranging meetings
  • Maintaining calendars of HR management team
  • Compiling reports and spreadsheets and preparing spreadsheets

Assistant Store Manager/Sales

Super Dollar Stores
03.2004 - 01.2010
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g
  • Sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best

Onsite Assistant Apartment Manager

Groverland Terrance
07.2000 - 03.2004
  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
  • Immediately record all telephone and in-person visits on appropriate reports
  • Files own guest cards and maintain according to established procedures
  • Inspect models and available “market ready”, communicate related service needs to Property
  • Manager
  • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
  • Update availability report, process applications for approvals
  • (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval
  • Follow up with applicant regarding status
  • Ensure apartment is ready for resident to move-in on agreed date
  • Immediately follow-up on prospects that did not close and attempt to close sale again
  • If unable to help prospect, refer them to sister communities to meet prospect’s needs
  • Secure new resident’s signature(s) on appropriate paperwork prior to move-in
  • Orient new residents to community
  • Assist in monitoring renewals
  • Distribute and follow-up on renewal notices.

Education

Property Management

South Carolina School of Success
Columbia , Sc
09.2022

B.A. - Criminal Justice/Human Services

Mercer University
2014

A.A - Early Childhood Education

Middle GA College
2012

Associate of Business Administration -

Heart of Georgia Technical College
Dublin, GA
06.1998

Skills

  • Customer Care
  • Call Center (4 years)
  • CSR (10 years)
  • Bilingual
  • Customer Service (5 years)
  • Customer Support (5 years)
  • Human Resources Management
  • Balance Sheet Reconciliation
  • Employee Evaluation
  • Account Reconciliation
  • Recruiting
  • Fair Housing regulations
  • Property leasing
  • Proposal Writing
  • Property Management
  • Office Management
  • Accounts payable
  • Yardi
  • Multi-line phone systems
  • Certifications and Licenses
  • Grounds and Facility Inspection
  • Inspect Buildings

Accomplishments

  • Key Qualifications: Sales Representative/Customer Service Specialist
  • Supervised established client accounts - contacted clients regularly to establish effective working relationships; maintained relationships with the company's customers
  • Wrote concise and effective customer proposals - Prepared sales contracts, proposals and presentations
  • Analyzed market potential - Researched prospective customers and potential profit
  • Checked quality of account services - Made regular status reports: follow-ups, closings and activities
  • Controlled coordination of shipping programs - Oversaw delivery of products
  • Reduced stock through specially developed sales activity
  • Thorough knowledge of business operations and maintained a cohesive and productive work environment, ensuring timeliness and efficiency of staff personnel
  • Maintains project files in accordance with regulations and department guidelines
  • Proficient in planning, organizing, coordinating, budgeting, contracting and program implementation
  • Extensive background handling multi-phone lines, working in a fast paced environment, and superior customer service
  • Handles basic office duties such as filing organization, editing memos, scheduling and distributing information with detail
  • Proficient user of Microsoft Office Suite

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • NCCER SAFETY OFFICER , Present Keeps construction workers safe from accidents Driver's License
  • Process building maintenance and repair projects and requests for assigned buildings. Monitor complaint log daily, process all requests, and concerns as necessary. Contact Director of Maintenance or Director of Housing Management before contracting vendors to complete maintenance and renovation projects for assigned building (including obtaining bids, writing purchase orders, verifying work completion Review and approve all bills and invoices for assigned buildings. Ensure that regular maintenance procedures occur, including but not limited to fuel delivery and extermination for all CHDC buildings and clients. Review rent arrearages for assigned buildings and meet monthly with Building Management Department to coordinate with Social Services staff on rent recovery procedures and/or commence legal actions.

Certification

  • Property management License

Timeline

Community Manager

DBC Real Estate Management
05.2021 - Current

Assistant Property Manager/Leasing Consultant/Leasing Manager

DBC Real Estate Management
09.2019 - Current

Assistant Store Manager/Sales

Super Dollar Stores
03.2004 - 01.2010

Onsite Assistant Apartment Manager

Groverland Terrance
07.2000 - 03.2004

Human Resources Assistant

Creative Industrials
03.2000 - 12.2019

Property Management

South Carolina School of Success

B.A. - Criminal Justice/Human Services

Mercer University

A.A - Early Childhood Education

Middle GA College

Associate of Business Administration -

Heart of Georgia Technical College
Janya Dupree