Tony Evans
Pittsburgh,PA
Summary
Experienced customer service professional with a proven track record in client relations, problem resolution, and team building. Highly skilled in Customer Relationship Management (CRM), communication, and maintaining long-term customer loyalty. Demonstrated ability to lead teams and collaborate with internal and external stakeholders to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Leasing Manager
DBC Real Estate Management
02.2025 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
Technical Customer Representative
KTA-Tator, Inc.
04.2023 - 06.2024
- - Provide technical support to customers on product inquiries, repairs, and services.
- - Cultivate positive customer relations and ensure consistent, high-quality service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Mid-Market Lead - Vendor Service Representative
RoadRunner Recycling
12.2020 - 03.2023
- - Partnered closely with the Customer Service team to resolve complex issues, ensuring smooth waste management for clients.
- - Maintained compliance with guidelines while building and maintaining relationships with vendors.
- - Trained and led a team of problem-solvers to address customer concerns effectively.
Diversity, Inclusion, and Belonging Committee Member
RoadRunner Recycling
08.2019 - 07.2021
- - Developed strategies to foster an inclusive environment, improving both employee and customer experience.
Customer Development Representative II (Market Sales Mentor)
RoadRunner Recycling
11.2019 - 12.2020
- - Trained and mentored newly hired staff on customer engagement strategies.
- - Managed client interactions to ensure customer satisfaction and service excellence.
Customer Relations
Direct Energy Business
01.2017 - 01.2018
- - Handled customer inquiries and issues, acting as a liaison between departments to resolve complaints efficiently.
Assistant Manager
Rent-A-Center
01.2016 - 01.2017
- - Resolved customer complaints related to products and services, ensuring a smooth customer experience.
- - Developed new strategies for customer retention and satisfaction, leading to increased sales performance.
Customer Experience
American Eagle Airlines
01.2013 - 01.2014
- - Assisted customers with ticketing and boarding, ensuring a seamless travel experience.
- - Acted as the first point of contact for customer concerns, resolving issues promptly.
Education
Bachelor of Arts (B.A.) - Communication and Media Studies
Gannon University
01.2005
Associate of Arts (A.A.) - Liberal Arts and Sciences
Gannon University
01.2004
Skills
- Customer Support
- Communication
- Problem Solving
- Customer Relationship Management (CRM)
- Team Building
- Conflict Resolution
- Resident relations
- Property management
- CRM integration
- Team building and leadership
- Complaint resolution
Timeline
Leasing Manager
DBC Real Estate Management
02.2025 - Current
Technical Customer Representative
KTA-Tator, Inc.
04.2023 - 06.2024
Mid-Market Lead - Vendor Service Representative
RoadRunner Recycling
12.2020 - 03.2023
Customer Development Representative II (Market Sales Mentor)
RoadRunner Recycling
11.2019 - 12.2020
Diversity, Inclusion, and Belonging Committee Member
RoadRunner Recycling
08.2019 - 07.2021
Customer Relations
Direct Energy Business
01.2017 - 01.2018
Assistant Manager
Rent-A-Center
01.2016 - 01.2017
Customer Experience
American Eagle Airlines
01.2013 - 01.2014
Associate of Arts (A.A.) - Liberal Arts and Sciences
Gannon University
Bachelor of Arts (B.A.) - Communication and Media Studies
Gannon University
Similar Profiles
Osmani Alicea RodriguezOsmani Alicea Rodriguez
HR Manager at DBC Real Estate Management, LLC - ContractHR Manager at DBC Real Estate Management, LLC - Contract
Janya DupreeJanya Dupree
Community Manager at DBC Real Estate ManagementCommunity Manager at DBC Real Estate Management
Ashleigh WagnerAshleigh Wagner
Regional Property Manager at DBC Real EstateRegional Property Manager at DBC Real Estate