Janyah Haggans
Tampa
Summary
Results-driven Customer Service Specialist with a proven track record in achieving measurable outcomes in customer satisfaction. Expertise in prioritizing tasks and multitasking effectively in high-pressure environments. Recognized for resolving escalated support issues and fostering strong client relationships. Committed to enhancing customer experiences and contributing to overall business success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
KGCCO
09.2025 - 12.2025
- Handle high volume of inbound calls
- Help pick health insurance plans
- EX- Blue Cross, Blue Shield, Ambetter, Oscar, etc
- Resolve customers' concerns, complaints, and issues
- Changing insurance plans
- Follow Call Center Scripts
Human Resources/Guest Services
Disney World
06.2025 - 09.2025
- Supported daily HR operations, including onboarding, employee relations
- Assisted in recruitment efforts by screening applications. Scheduling interviews and supporting the hiring process
- Provided guidance to employees and leaders on policy interpretation, conflict resolution
- Resolve technical issues
- Handling money – Refunds and doing end counts to turn the money in
- Linking Account to add points and payment methods
Customer Service Representative II/ Auditor
Adecco
12.2023 - 06.2025
- Handle all inbound and outbound calls, assisting customers with payments, account updates, and issues
- Utilized Talk desk, Excel, and Word documents to manage customers interaction.
- Analyze, report, and prioritize
- Conducted Quality control by listening to calls and grading them for QA purposes.
- Review claims to ensure timely payment from payers
- Educate members on different payment options
- Update the customer's payment methods
- Verify and validate the customer's demographic information
- Resolve all issues and concerns
- Linking accounts, transferring funds
Airlines Reservation Agent
Breeze Tampa Int. Airport
11.2022 - 09.2023
- Handles ticketing, booking, and reservation services for airline customers.
- Provided information on flight schedules, fares, and processed payments.
- Maintain flight and maintain optimally efficient scheduling
- Greet all patients upon their arrival and departure
- Handle patients’ questions, concerns and occasional complaints with courtesy and professionalism
- Scheduled flights
- Rescheduled flights and canceled flights
- Answered the customer's questions regarding flight info. And destination info
Customer Service Representative
JCPenney
11.2020 - 08.2022
- Addressed customer complaints and inquiries via chat box and inbound calls.
- Resolve customers' concerns
- Assist customers with online orders, provide order details, and tracking updates.
- Review and verify customers' mailing addresses and contact information
- Process online payments
- Records of customer interactions and transactions through data entry.
- Process customers' refunds
- Process and expedite delivery orders
- Update customers' payment methods & info.
- Resolve issues, stay informed about policy changes, and escalate concerns as necessary.
Education
High School Diploma -
Gaither High School
Tampa, FL06.2021
Skills
- Effective communication
- Detail-oriented
- Active listener
- Self-starter
- Data entry
- Proficient in Microsoft Office
- Marketing and sales skills
- Data analysis
- Conflict resolution
- Problem solving
- Time management
- Account updating
- Staff training
- Health insurance knowledge
- Payment processing
- Customer account management
- Delivery scheduling
Timeline
Customer Service Representative
KGCCO
09.2025 - 12.2025
Human Resources/Guest Services
Disney World
06.2025 - 09.2025
Customer Service Representative II/ Auditor
Adecco
12.2023 - 06.2025
Airlines Reservation Agent
Breeze Tampa Int. Airport
11.2022 - 09.2023
Customer Service Representative
JCPenney
11.2020 - 08.2022
High School Diploma -
Gaither High School