Janymar Rodriguez
Orlando,FL
Summary
Dynamic leader with expertise in store operations and customer service management, honed at McDonald's. Proven track record in enhancing operational efficiency and employee motivation, leading to a 20% increase in customer satisfaction. Skilled in strategic partnerships and effective communication, driving team success and brand awareness.
Overview
8
8
years of professional experience
Work History
Store Manager in Training
McDonald's Restaurant
Orlando, FL
11.2017 - 10.2025
- Assisted in training new team members on operational standards and customer service protocols.
- Supported daily inventory management by monitoring stock levels and ensuring product availability.
- Maintained cleanliness and organization of work areas to enhance customer experience and safety compliance.
- Executed cash handling procedures accurately, contributing to efficient transaction processing.
- Collaborated with management to implement promotional strategies that increased customer engagement.
- Resolved customer inquiries and complaints effectively to promote satisfaction and loyalty.
- Participated in performance evaluations, providing feedback to peers for professional development growth opportunities.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma - Mercadeo
Vocacional Miguel Such
Skills
- Store operations
- Operational efficiency
- Brand awareness
- Employee scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Team leadership
- Effective communication
- Adaptability and flexibility
- Customer service management
- Effective leader
- Staff training/development
- Employee motivation
- Conflict resolution
- Goal setting
- Inventory tracking and management
- Strategic partnerships
- Scheduling
- Hiring and onboarding
- Staff training
- Administrative management
- Delegation
Languages
Español y Ingles
Limited Working
Timeline
Store Manager in Training
McDonald's Restaurant
11.2017 - 10.2025
High School Diploma - Mercadeo
Vocacional Miguel Such