Janzen McGill
Albany,GA
Summary
Adept Customer Support Specialist with a proven track record at PremierCare Transportation, enhancing customer satisfaction and fostering strong relationships. Skilled in CRM software and complaint handling, successfully managed high-volume calls and complex issues, boosting repeat business. Demonstrates exceptional active listening and problem-solving abilities, ensuring outstanding service experiences.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
PremierCare Transportation
06.2020 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of 200+ inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Created and managed a high volume route schedule daily for 25 drivers
Internship
MSA Orthopedics
01.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized 150+ files daily, spreadsheets, and reports.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Provided exceptional customer service to 360+ patients/customers by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor of Science - Human And Health Performance/Sports Medicine
Albany State University
Albany, GA05.2024
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Timeline
Internship
MSA Orthopedics
01.2023 - 05.2024
Customer Support Specialist
PremierCare Transportation
06.2020 - Current
Bachelor of Science - Human And Health Performance/Sports Medicine
Albany State University
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