Jaoven Tulloch
Queens,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes during tenure at United State Postal Service. Excelled in safety awareness and time management, significantly improving delivery efficiency. Demonstrated exceptional attention to detail and ability to manage high-stress situations, leading to increased loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Mail Carrier
United State Postal Service
04.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Distributed mail on foot to residences and businesses, delivering to approximately 20 customers per shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Delivery Driver
UPS
10.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Amazon
08.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Home Depot
08.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
EDUCATION ASSOCIATE DEGREE- IN LAW -
Queens Borugh Community College
Bayside Queens05.2021
High School Diploma -
William Cullen Bryant
Astoria Queens, NY06.2018
Skills
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Vehicle loading
- Attention to Detail
- Time Management
- Lifting and sorting
Timeline
Mail Carrier
United State Postal Service
04.2024 - Current
Delivery Driver
UPS
10.2023 - 01.2024
Delivery Driver
Amazon
08.2022 - 12.2022
Customer Service Representative
Home Depot
08.2019 - 02.2021
EDUCATION ASSOCIATE DEGREE- IN LAW -
Queens Borugh Community College
High School Diploma -
William Cullen Bryant