Japarrell Atkins
Atlanta,GA
Summary
Accomplished Field Support Manager at WHSmith North America, adept in field operations and customer service. Enhanced team capabilities through strategic training programs and streamlined inventory management, reducing discrepancies by 20%. Proven leader in problem-solving and staff management, driving operational efficiency and customer satisfaction across multiple locations.
Overview
8
8
years of professional experience
Work History
Field Support Manager
WHSmith North America
Atlanta, GA
02.2023 - Current
- Developed operational procedures that improved efficiency and reduced response times in field support activities.
- Implemented inventory management solutions to streamline stock tracking and reduce discrepancies.
- Coordinated training programs for staff on new systems and processes, enhancing team capabilities.
- Led field operations to ensure timely resolution of technical issues across multiple locations.
Assistant General Manager
WHSmith North America
Atlanta, GA
05.2021 - 01.2023
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed employee training programs, enhancing team performance and productivity.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Led initiatives to improve customer engagement through enhanced service protocols.
- Handled cash accurately and prepared deposits.
- Managed staff schedules effectively, balancing labor costs with operational needs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Store Manager
InMotion Entertainment
Atlanta, CA
04.2018 - 12.2021
- Oversaw daily operations, ensuring alignment with company policies and standards.
- Managed inventory levels through effective stock monitoring and replenishment strategies.
- Trained and mentored staff to enhance customer service skills and overall team performance.
- Developed sales strategies that improved store performance and customer satisfaction ratings.
Education
Journalism And Mass Communication
Alabama State University
Montgomery, AL05.2013
Skills
- Field operations
- Customer service
- Problem-solving
- Team building
- Staff management
Timeline
Field Support Manager
WHSmith North America
02.2023 - Current
Assistant General Manager
WHSmith North America
05.2021 - 01.2023
Store Manager
InMotion Entertainment
04.2018 - 12.2021
Journalism And Mass Communication
Alabama State University