Summary
Overview
Work History
Education
Skills
Interests
Timeline
Server

Japonica Mason

Montgomery,AL

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Denny's Restaurant. Proven ability to enhance guest engagement and satisfaction through personalized service. Strong cash handling expertise complemented by a solid work ethic and effective team collaboration, consistently contributing to improved performance and efficiency in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Server

Dennys Restaurant
09.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cashier

Sodexo USA
08.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Team Member

Firehouse Subs
09.2022 - 04.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Bachelor of Arts - Education

Troy University
Troy, AL
05-2027

High School Diploma -

Carver Senior
Montgomery, AL
05-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Team collaboration
  • Performance improvement

Interests

  • Music
  • Acting and Theater
  • Dance
  • Fashion

Timeline

Server

Dennys Restaurant
09.2024 - 11.2024

Cashier

Sodexo USA
08.2023 - 04.2024

Team Member

Firehouse Subs
09.2022 - 04.2023

Bachelor of Arts - Education

Troy University

High School Diploma -

Carver Senior

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Japonica Mason