Jaquala Burks
Milwaukee,WI
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Froedtert Hospital
02.2022 - 01.2025
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Nursing Assistant
Aurora St. Luke's Medical Center
03.2022 - 10.2024
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- EMR Charting EPIC
Medical Assistant
Milwaukee Health Services Inc, MLK Heritage Health Center
09.2020 - 01.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Travel CNA
Staff One Inc.
06.2018 - 08.2020
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
- Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
- Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
- Anticipated potential issues related to specific diagnoses or treatments based on knowledge gained from prior travel CNA experiences.
Certified Nursing Assistant
Franciscan Villa
05.2013 - 04.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
Education
Associate Degree In Nursing - LPN
Milwaukee Area Technical College
Milwaukee, WICMA - Medial Assistant
Allied Trinity Healthcareer Academy
Milwaukee, WI05.2023
Certified Nursing Assistant - CNA
Milwaukee Area Technical College
Milwaukee, WI01.2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Patient-focused care
- Data entry
- Phlebotomy
- Procedure assistance
- Reliable team player
Certification
CMA
PHLEBOTOMY
CNA
EKG
BLS
Timeline
Certified Nursing Assistant
Aurora St. Luke's Medical Center
03.2022 - 10.2024
Medical Assistant
Froedtert Hospital
02.2022 - 01.2025
Medical Assistant
Milwaukee Health Services Inc, MLK Heritage Health Center
09.2020 - 01.2022
Travel CNA
Staff One Inc.
06.2018 - 08.2020
Certified Nursing Assistant
Franciscan Villa
05.2013 - 04.2018
CMA
PHLEBOTOMY
CNA
EKG
BLS
Associate Degree In Nursing - LPN
Milwaukee Area Technical College
CMA - Medial Assistant
Allied Trinity Healthcareer Academy
Certified Nursing Assistant - CNA
Milwaukee Area Technical College
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